Technology Specialist - Zoho

Zoho One Administrator /Developer

Remote

Potential for Contract Extension: Possible extension or contract-to-hire

Initiatives / Projects

• Sales pathing and workflow automation

Impact / Function

• Supports merchant payment provider processes, contributing to revenue growth

Industry Background

• Technology background required

Roles and Responsibilities

• Zoho One Administration: Manage, configure, and optimize the full suite of Zoho One applications. Customize modules, workflows, and blueprints, and maintain advanced dashboards and reports in Zoho Analytics to support data-driven decisions.
• Deluge Scripting: Use Zoho Deluge scripting to create and maintain automation scripts that streamline business processes and automate repetitive tasks.
• Automated Workflows & Blueprints: Design and implement workflows and blueprints to improve efficiency and ensure process consistency.
• Business Requirements: Collaborate with department heads and stakeholders to translate business requirements into technical configurations, workflows, and reports.
• Documentation: Develop a data dictionary to serve as the control center for all organizational terms, formulas, and KPIs.

Must-Have Technical Skills

• Managing and configuring Zoho One products including CRM, Desk, Sign, Projects, Sprints, Analytics, Billing, Inventory, Books, and other related applications

Flex Skills / Nice-to-Have

• Experience with other CRM/ERP platforms
• Programming experience
• Database experience

Soft Skills

• Problem-Solving: Strong analytical skills with the ability to troubleshoot and resolve issues in Zoho
• Communication: Clear written and verbal communication with technical and non-technical stakeholders
• Attention to Detail: Ensures accuracy and consistency in configurations, workflows, and reports

Education / Certification

• Required: Bachelor’s degree in a technical or analytical field
• Nice to have: Zoho Certified Administrator or Developer

Experience Level

• Level 1: 1–3 years

Screening Questions

1. How familiar are you with Zoho’s Deluge scripting language? Can you share an example of improving processes?
2. How do you ensure data integrity and consistency in Zoho CRM or Desk? What are your strategies for data cleansing and auditing?
3. Describe your experience with Zoho applications, especially CRM, Desk, and related tools.

Ref: #404-IT Pittsburgh