Customer Service Representative
Job Description
Job Description
We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Pittsburgh, Pennsylvania. This role involves assisting attendees during a conference by providing directions, distributing badges, and offering general event support. The ideal candidate will bring excellent communication skills and a strong attention to detail to ensure a positive experience for all guests.
Responsibilities:• Distribute badges to conference attendees in an organized and efficient manner.
• Provide information about event locations, including restrooms and nearby food options.
• Assist guests with directions and ensure they feel welcomed and supported.
• Maintain a neat and attentive appearance and demeanor while interacting with attendees.
• Address any questions or concerns promptly to enhance guest satisfaction.
• Collaborate with other team members to ensure smooth event operations.
• Stay informed about the event layout and schedule to provide accurate guidance.
• Handle inquiries with a polite and customer-focused approach.
• Ensure all assigned tasks are completed with attention to detail and efficiency.• Previous experience in customer service, preferably in call centers or events.
• Strong interpersonal and communication skills to effectively assist guests.
• Ability to handle inquiries and provide solutions with attention to detail.
• Familiarity with order entry and managing inbound and outbound calls.
• Comfortable working in office attire, such as skirts, pants, or blouses.
• Capability to work in a fast-paced environment while maintaining attention to detail.
• Flexibility to adapt to changing priorities and guest needs.
• Proven ability to collaborate with team members and contribute to a positive work environment.
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