Program Manager Operational Integration & Governance

Job Description

This Program Manager role will serve as a central coordination and communication hub between the Chief Operating Officer (COO) and approximately 7-8 operational workstreams spanning core hospital functions (e.g., perioperative services, supply chain, revenue cycle, quality, length of stay, ancillary services). The Program Manager will ensure clarity of priorities, consistent execution, structured reporting, and alignment across initiatives-while bringing rigor, cadence, and transparency to complex, concurrent operational work.

This is a strategic coordination role, not a traditional IT project manager position. The ideal candidate brings strong healthcare operational understanding, executive-level communication skills, and a disciplined project/program management toolkit.

Key Responsibilities

Program & Governance Coordination:

• Serve as the primary liaison between the COO and operational workstream leaders

• Coordinate and track progress across 7-8 operational governance workgroups

• Ensure initiatives are aligned with defined priorities, timelines, and expected outcomes

• Identify interdependencies, sequencing needs, and potential conflicts across initiatives

Executive-Level Reporting & Communication:

• Develop and maintain a master program dashboard providing clear visibility into:

• Status of initiatives

• Key milestones

• Risks and barriers

• Decisions required

• Prepare concise executive-ready updates for COO and senior leadership

• Establish and manage regular reporting cadences with stakeholders

Project & Program Management Rigor

• Apply formal project and program management methodologies to ensure consistency and accountability

• Support workstream leaders with:

• Project planning

• Meeting structure and facilitation

• Pre-read development and communication strategies

• Action tracking and follow-through

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• Bachelor's degree required (Master's preferred)

• 7+ years of experience in healthcare operations, program management, or operational leadership

• Demonstrated experience working closely with executive leadership

• Strong healthcare domain knowledge (hospital operations, clinical departments, revenue cycle, or ancillary services)

• Proven ability to manage multiple complex initiatives simultaneously

• Formal project/program management skill set (PMO experience, PMP, or equivalent a plus)

• Exceptional organizational, communication, and facilitation skills - Prior experience in hospital or health system operations (non-IT focused)

• Experience supporting governance structures and executive decision-making

• Comfort operating in ambiguous, fast-changing environments

• Ability to balance strategic thinking with hands-on coordination