Security Shift Manager

Essential Job Functions

Interviews and select qualified candidates for the Security team at Happy Valley Casino.

Monitors and evaluates performance of subordinates, ensuring adherence to casino and Pennsylvania Gaming Control Board policies and procedures.

Documents and recommends any discipline.

Responsible for assignment of personnel as needed.

Assist as directed with the proper assignment of keys through the Key-watcher to authorized personnel.

Performs all security functions on a shift basis; prepares and maintains all security department personnel paperwork and files.

Trains and supervises security shift employees; schedules and evaluates all assigned personnel.

Supervises and conducts investigations as required.

Trained to operate safety/fire equipment in emergency situation in conjunction with fire command.

Ensures that all Security personnel are qualified and properly trained on all procedures, emergency response tactics, customer service, and conflict resolution to maintain a high level of proficiency in designated hired roles.

Responsible for physical safety of natural persons, physical safeguarding of assets, protecting the property, patrons and the slot machine licensee from illegal activity.

Collaborate with Human Resources regarding the implementation and enforcement for the issuance of property access badges and temporary access credentials.

Collaborate with HR and legal departments to manage internal investigations and assist with Risk Management issues.

Responsible for ensuring compliance within the Security Department of all Pennsylvania Gaming Control Board Internal Control’s.

Responsible for ensuring compliance within the Security Department of all Happy Valley Casino policies & procedures.

Develops, implements, and maintains Standard Operating Procedures for the Security Department.

Prepares and maintains scheduling and a minimum staffing plan for the Security Department to ensure continuous casino operations.

Build and maintain a strong working relationship with all regulatory bodies including, local & state police, Liquor Control Board, and Pennsylvania Gaming Control Board.

Establish and maintain effective cross-departmental relationships to ensure Happy Valley Casino remains in full compliance with Pennsylvania Gaming Control Board (PGCB) Internal Control’s and Happy Valley Casino policies and procedures.

Ensures that all Security incidents and reports are thoroughly investigated and are reported on all incidents, accidents, disturbances, or criminal activities on Happy Valley Casino property.

Coordinate surveillance activities with the surveillance department to detect and prevent theft, cheating, and suspicious behavior.

Maintain a visible presence on the casino floor and throughout the property.

Conduct risk assessments and implement preventative measures.

Manage the use and maintenance of security technologies such as CCTV systems, access control, alarms, communication tools, and fire alarm & fire suppression systems.

he identification and removal of any person who is required to be excluded or ejected from the licensed facility under section 1514 of the act, who may be excluded or ejected from the licensed facility under section 1515 of the act or is self-excluded from the gaming floor and gaming activities at all licensed facilities under section 1516 of the act.

The performance of the duties and responsibilities required under the system of internal controls submitted and approved under

The immediate notification to the Pennsylvania State Police upon detecting the presence in the licensed facility of a person possessing a deadly weapon in violation of § 465a.13 (relating to possession of weapons within a licensed facility). Enforces the prohibition of individuals, including security department personnel, from possessing any deadly weapon as defined in 10 Pa.C.S. § 2301, stun gun or other device designed to injure or incapacitate a person within a licensed facility without the expressed written approval of the PGCB.

The immediate notification to supervisors designated in the internal controls and the PGCB’s casino compliance representatives and the Pennsylvania State Police at the licensed facility. upon detecting of the following:

any person who is engaging in or attempting to engage in, or who is suspected of cheating, theft, embezzlement, a violation of this part or other illegal activities.

any person who is required to be excluded or ejected from the licensed facility under section 1514 or 1515 of the act and Chapter 511a or 513a or is self-excluded from the gaming floor and gaming activities at all licensed facilities under section 1516 of the act and Chapter 503a.

Ensures proper investigations of injured persons on property.

Responsible for all criminal investigations (except gaming issue violations).

Responsible for safeguarding all company assets.

Reviews all Security Crime/Incident/Medical and Arrest reports.

Maintains and controls access to restricted Casino.

Ensures compliance with all federal and state gaming regulations.

Performs other related duties as assigned.

Promotes outstanding customer relations.

Requirements

Minimum of five (5) years related experience in Security/Law Enforcement and/or training in a high-volume complex casino environment or equivalent.

Must be able to be approved and maintain licensure as required by Pennsylvania Gaming Control Board.

Must have thorough knowledge of approved Responsible Gambling Program.

Must be able to work in a smoke-filled environment.

Must have a thorough knowledge of applicable Federal and State Law, as well as Pennsylvania Gaming Control Board Regulations.

Certification in CPR and First Aid.

Strong organizational and leadership qualities, interpersonal skills and dedicated commitment to excellence.

Exceptional communication skills for interacting with staff & clients.

Able to lift and carry 30 lbs occasionally.

Able to stand and walk 6-8 hours.