AAA Fleet Dispatch Specialist

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Hybrid schedule: 2 days in office and 2-3 days home, depending on business need

The primary duties of the Club Fleet Dispatch Specialist are to:

• Receive Roadside Assistance information from the Roadside Assistance Call Center, ERS Online system, to place Roadside Assistance requests on behalf of the Members.
• Analyze information contained on service requests to determine the most appropriate method to meet or exceed the Member's service needs.
• Dispatch calls in a timely manner to service facilities/trucks using a variety of communication channels.
• Prioritizes service requests based on various criteria (hazardous situations, weather conditions, traffic situation, special extenuating circumstances, etc.) to ensure that priority service is delivered.
• Look for ways to make reasonable accommodations for Members in “non-traditional” situations.
• Maintain accurate documentation on the status of each call within the area, manages call progress, and ensure documentation is complete before calls are cleared with proper codes, assuring accurate payments to Club Fleet.
• Receive ETA calls from Members; gather, accurately document and process necessary information to provide timely service
• Provide feedback on contractor/club fleet performance on a daily basis.
• Other duties as required

Minimum Qualifications:

• High school diploma or equivalent and 2+ years of customer service experience.
• Effective communication skills (oral, written, and listening).
• Proven ability to work in a fast-paced, quickly changing environment.
• Proficient computer skills; knowledge of Microsoft Office
• Strong problem solving, analytical and critical thinking skills.
• Ability to perform multiple tasks in a fast-paced environment.
• Ability to work overtime as necessitated by weather/business conditions, and to work holidays as appropriate.

To the qualified candidate, we offer:

• A competitive hourly rate of $22.00 - $24.00/hour, based on experience; paid bi-weekly
• Overtime opportunity during peak season
• Individual Incentive Plan

• Comprehensive benefit package including generous Paid Time Off during the first year, 401(k) plan with company match up to 7%, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings.

• PAID training to qualified candidates

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion: At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Fleet