Warranty Manager
- Manage assigned product lines' warranty and concession programs for assigned customers, consistent with commercial agreements and company policies.
- Responsible for accurate and timely administration, approval, and settlement of all warranty and concession claims from assigned programs.
- Lead customer engagement necessary to process and provide status of warranty and concession claims, including supporting rationale of company conclusions on potentially sensitive matters.
- Work with other Warranty team members on development of standard work and process refinements to improve efficiency of team.
- Contribute to development, implementation, and maturity of digital products necessary to facilitate effective customer experience and warranty claim processing.
- Collaborate with partner organizations necessary to support training, commercial support and customer service associated with warranties and concessions - including Fleet Programs, Customer Service Managers, Customer Program Managers, and other Customer Team or Finance team leaders.
- Ownership of warranty and concession lifecycle for responsible programs; including metrics to demonstrate process capability, and stability, and improve where necessary.
- Establish proficiency in warranty and concession domain across all commercial engine programs to enable optimum support of team.
- Bachelors degree from an accredited college or university and 3+ years of experience in Services, Commercial, Engineering, Supply Chain or Finance (or a minimum high school diploma / GED with an additional 4+ years of experience in Services, Commercial, Engineering, Supply Chain or Finance).
- Lean Six Sigma accredited training or process improvement accomplishments.
- Contract management experience.
- Customer or supplier facing experience.
- Technical acumen; awareness of jet engine fundamentals.
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs.
- Established project management skills.
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