Resort Sales Coordinator

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This position is responsible for supporting a team of resorts sales managers in order to generate group revenue for Hershey Resorts, including the Hershey Lodge, The Hotel Hershey, and the Hershey Country Club.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also all includes Medical, Dental, and Vision coverage beginning the first day of the next month, 401K Contribution, paid time off, and so much more!

Job Duties (Items marked with an asterisk are essential functions of this position):

• Assist resorts sales managers with the creation and distribution of sales documentation; create function agreements, pricing spreadsheets, and sales closing business.*

• Assist resorts sales managers with prospecting, including organizing and conducting outreach efforts by phone and email.*

• Assist resorts sales managers with client relations and customer service throughout the selling process. Communicate with internal and external partners to ensure all customer needs are met.*

• Fulfill administrative duties for resort sales department including answering/referring telephone calls, including main linen making copies, filing and other general administrative duties.*

• Order and manage inventory for the office, including office supplies, promotional products, and computer equipment.*

• Organize special events for the department; coordinate travel arrangements, schedule activities; arrange competitive analysis trips for sales managers.

• Assist resorts sales managers in data capture and client tracking. Log and document sales inquiries and customer data. Follow up with potential customers.

• Assist with in-person customer care; greet clients on-site when resorts sales manager is unavailable; conduct property tours for prospective clients.

• Research and document competitor analysis data. Maintain database of all competitor analysis data to assist sales managers.

• Coordinate with Marketing and Public Relations to maintain a positive public image for Hershey Resorts.

• Ensure marketing materials keep up with industry trends; assist with updates to The Hershey Meetings website.

• Arrange and coordinate resorts client events, including Familiarization weekends (FAMs). Introduce and familiarize clients with Hershey Resorts facilities and amenities, book accommodations and activities, and ensure a positive experience in order to facilitate future business.

• Perform other duties as assigned.

Qualifications:

• Minimum of 4 years of related experience.

  • Bachelor's Degree can substitute 4 years of experience

• Industry Experience - Sales/Marketing/Public Relations

• 18 years of age or older.

• Must have a valid Drivers' License

• Completion of high school or GED

Knowledge, Skills, and Abilities:

• Proficient use of Excel, Word, PowerPoint and Delphi.

• Effective guest relations, communication, time management and organizational skills.

• Ability to multi-task.

• Ability to work efficiently in a very high-volume, fast-paced environment.

Job Demands:

• While performing the duties of this job, the employee is required to:

  • Reaching Forward Occasional (<33%)

  • Climbing Stairs Occasional (<33%) (ft maximum height)

  • Lifting Occasional (<33%) (lbs maximum weight)

  • Reaching Overhead Occasional (<33%)

  • Finger Dexterity Constant (>67%)

  • Hand/Eye Coordination Constant (>67%)

  • Bending Occasional (<33%)

  • Sitting Frequent (34-66%)

  • Standing Frequent (34-66%)

  • Walking Frequent (34-66%)

• This job requires minimal visual requirements. Able to distinguish unlike items, detect motion, and distinguish color.

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

• This job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery).

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Must be able to speak and read the English language.

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer