IT Support Services Technician

Overview:

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

Responsibilities:

The purpose of the IT Support Services Technician is to provide first level technical support for all Members 1st FCU associates. The IT Support Services Technician is the primary point-of-contact for all technology-related support requests for the organization. This role is responsible for telephone support to end-users on hardware, software, general use questions, and network related problems. In addition, the role will work under limited supervision and inspection of work. This role requires regular analysis of data and the ability to meet interpersonal, analytical, and organizational demands.


With limited decision making, the key responsibilities include providing end user hardware/software support, logging all contacts into Help Desk ticketing system for handling, tracking, and reporting purpose. Under supervision, the IT Support Services Technician performs a variety of IT service tasks which are broad in nature and is concerned with the support, maintenance, and administration of the end user. Finally, the role will require normal courtesy, tact, and diplomacy, which involves much personal contact with others.


SKILLS
• Demonstrated mastery of desktop systems and/or various software applications and concepts
• Monitor and react to alerts from various reporting software
• Strong analytical skills and reasoning ability to identified solutions to technical issues
• Solid organizational, communication and interpersonal skills
• Ability to determine the source of issues; i.e. network, server, client side, databases, etc. to ensure issues are handled in a timely manner and properly solved
• Proficient in Microsoft applications


COMPETENCIES
• Effective knowledge
• Accountability and self-management
• Teamwork and leadership
• Communication
• Innovation and problem-solving


WORKING CONDITIONS/PHYSICAL DEMANDS
• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

Qualifications:

1-3 years of related experience

Education Level: General and business knowledge equivalent to a high school diploma Compensation Overview:

We are excited to offer a competitive salary for this position. This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location. We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate.

The minimum salary for this position is: $18.26+/hr About Us:

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE> me. To be sure you align with our company mission, vision, values and culture reference the information below.
Company Culture is at Our Core
If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.
What WE Believe
Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.
Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.
Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Join a company that grows with you – personally and professionally

Equal Opportunity Employer:

Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.