Global Operations Center Analyst

The Systems Software Analyst is a junior level analyst with the Global Operations Center. Global Operation Center Analysts are responsible for regularly troubleshooting issues with servers, operating systems, and related technologies across multiple functions requiring an understanding of systems administration at the server level. The Global Operation Center operates primarily out of a ticketing queue which updates in real time to show infrastructure related alerts for over 5,000 servers at over 400 sites globally.

The Systems Software Analyst Entry role involves shift work as the Global Operation Center is a 24X7 operation running 365 days a year including holidays. Incumbents in the position are expected to work a variety of shifts both during the standard working week and weekends on a rotating basis.

Position Description

Analyzes, troubleshoots, and resolves system OS and hardware alerts. Follows knowledge articles to provide support for these systems. Works effectively with cross-function teams of IT professionals to troubleshoot these systems. Tracks the resolution of all issues. Escalates critical issues appropriately to the Global Operation Center Shift Supervisor and support teams.

Completes project related tasks as assigned by the Global Operation Center Shift Supervisor.

The Operations Analyst is required to exercise independent judgment and possess the technical skills to interpret operations problems and to develop the necessary procedures to correct and prevent future occurrences. He/she must be able to interact and communicate effectively with management and other personnel throughout the organization. Also, good time management discipline, strong oral and written communication skills and a demonstrated ability to work cooperatively within a team environment are key skills.

Requires :

• A 2 year associates degree or a 4-year bachelor degree in systems administration or another computer-related field.

• System Administration experience in VMWare Vsphere, Windows Server (2008 - 2019) and Linux (Red Hat)

• Scripting experience using powershell and workflow automations are a plus!

Success Factors:

Prime Success Factors (focus on results, drive change, promote teamwork, build trust & respect, understand market & customer perspective) plus the following:

• Attend to Details

• Take Responsibility

• Communicate Information

• Learn Continuously

• Demonstrate Openness and Flexibility