Quality Assurance Specialist - Human Services

Job Description

Job Description

A-Line Staffing is now hiring a Quality Assurance Specialist – Human Services for a long-term opportunity in Scranton, PA. This position offers the opportunity to support statewide quality assessment, oversight, and compliance activities while working closely with regional and statewide teams.

Quality Assurance Specialist – Human Services Compensation

• Competitive pay rate of $28.78/hr

Quality Assurance Specialist – Human Services Highlights

• Hybrid position (On-site Monday–Tuesday in Scranton, PA)
• Full-time schedule (37.5 hours per week)
• Long-term contract opportunity
• Work supporting statewide quality assurance and compliance initiatives
• Travel required for QA&I reviews with AEs and SCOs (primarily September–December)
• Occasional travel to Harrisburg for statewide meetings (approximately twice per year)
• Opportunity to impact service quality across human services programs in Pennsylvania

Quality Assurance Specialist – Human Services Responsibilities

• Coordinate and schedule quality assessment and improvement (QA&I) activities with Administrative Entities (AEs) and Supports Coordination Organizations (SCOs)
• Oversee implementation of QA&I processes to ensure consistency across assigned regions
• Review reports, data, policies, procedures, and corrective action plans for compliance
• Develop and distribute performance reports based on QA&I findings
• Provide training and technical assistance to AEs, SCOs, providers, and ODP staff
• Track documentation flow related to QA&I processes
• Retrieve and analyze data using the Home and Community Services Information System (HCSIS)
• Participate in statewide QA&I meetings and workgroups
• Develop tracking systems and analyze trends from QA&I data
• Present findings and updates at regional meetings as needed
• Perform additional duties as assigned

Quality Assurance Specialist – Human Services Requirements

• Bachelor’s degree in Human Services or related field OR 5 years of experience in the ODP service system
• Minimum of 2 years of professional experience in quality oversight within a human services program
• Knowledge of ODP ID/A programs, Administrative Entities (AEs), Supports Coordination Organizations (SCOs), and provider agencies
• Strong analytical, reporting, and problem-solving skills
• Proficiency in Microsoft Office and database systems
• Strong written and verbal communication skills
• Ability to work independently and in team-based, geographically dispersed environments
• Professional communication and strong organizational skills

Preferred Qualifications

• Experience with ODP waiver programs and HCSIS systems
• Background in quality assurance, compliance, or program monitoring
• Experience providing training or presentations to professional audiences
• Strong data analysis and trend reporting experience
• Familiarity with corrective action planning processes

Apply Today

If you think this Quality Assurance Specialist – Human Services opportunity is a good fit for you, please apply today!