Utility assistance coordinator

If reasonable accommodation is needed to participate in the interview process or during employment, please contact Human Resources at 717-232-9757, ext. 112 or [email protected].

At Tri County Community Action, our mission is to end poverty. We actively encourage all qualified candidates from diverse backgrounds and experiences to apply.

Our organization is committed to respecting and supporting you, beginning with the interview process. We continue to prioritize diversity, equity, inclusion, and belonging initiatives to foster a culture of belonging and successfully impact our communities.

• “Helping People, Changing Lives”.

Our Employee Benefits include:

• Employer paid Medical, Vision, Dental, Life Insurance, and Short-Term Disability.
• Medical deductible reimbursement
• Generous Paid Time Off available immediately
• 12 paid holidays
• Work/Life Balance- 35 hour workweek
• 403b employer contribution

Duties and responsibilities:

Utility Assistance Coordinators engage with individuals seeking assistance programs for low-income rate payers of utility companies.

• Engage individuals in a way that reduces barriers to their acceptance of services, including meeting them in the office, speaking with them over the phone, or corresponding through email.
• Using multiple electronic databases simultaneously, enter and process utility assistance applications in both the utility provider’s and Tri County Community Action’s databases in accordance to applicable standards and requirements.
• Refer individuals to other assistance programs that can provide supportive services which address Social Determinates of Health and other barriers to housing security.
• Network, participate, and attend related meetings within Tri County Community Action and with other relevant agencies.
• Assist with the planning, implementation, facilitation, and/or attendance of special events relating to programming and initiatives in the community.

Requirements:

• High School Diploma or Graduate Equivalency Degree/General Educational Diploma (GED) with one year demonstrated related experience.
• Bilingual Spanish/English is a plus.
• Ability to successfully pass Act 33/34 and FBI clearances
• Valid Driver’s License and car insurance with an acceptable motor vehicle report.

Salary:

This is a non-exempt position with a starting hourly rate of $15.68. This position is based on a 35 hour workweek.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: Hybrid remote in Enola, PA 17025