Part Time Ticketseller

Position Summary:
The Pittsburgh Cultural Trust is seeking part-time box office representatives to process ticket sales, exchanges, subscriptions, and donations in person and by telephone at the Theater Square Box Office location. These individuals should demonstrate excellent customer service skills as they interact with Cultural District patrons, members, and donors. Ticketsellers will be required to maintain knowledge of performances throughout the Cultural District.
Candidates should be able to work independently and as part of a team. Applicants must be able to work evening, weekend, and holiday shifts. This is a part-time, union position with a starting wage of $18.12/hour.

Knowledge, Skills & Experience Required:

Education : High school diploma required.

Work Experience : Minimum 1 year of experience in customer service, sales, telemarketing, or retail environment required. Experience dealing with the public in a face-to-face manner required. Cash-handling experience and familiarity with ticketing systems preferred.

Supervisory Experience : No supervisory experience required.

Technical Skills : Working knowledge of Microsoft Office suite preferred. Familiarity and comfort with a ticketing system preferred.

Intangibles : Strong organizational skills, outstanding communications, problem solving, diplomacy, and customer service orientation. Able to maintain calm demeanor and work effectively in a fast-paced and hectic environment. Detail oriented and comfortable handling cash on a regular basis.

Essential Functions:
Main job responsibilities:

• Delivering the highest level of face-to-face customer service and support to patrons at the box offices and on the telephone.
• Staffing box offices at Pittsburgh Cultural Trust owned or operated venues including but not limited to the box offices at Theater Square, Benedum Center, Byham Theater, and O’Reilly Theater.
• Filling company orders, VIP requests, and comp ticket offers, and working with Development and Marketing on processing Member and Sponsor requests as needed.
• Fulfilling customer ticketing requests via telephone, email, and in-person interactions.
• Working with Guest Services management on overseeing and fulfilling special promotional offers.
• Staffing the venue Guest Services areas and working with House Management to resolve patron seating issues prior to and during performances.
• Communicating current and accurate information to patrons concerning performances and ticket policies.
• Assisting with processing single ticket and subscription phone sales as needed.
• Working to maintain accurate patron information in the ticketing database.
• Demonstrating a commitment to diversity, equity, accessibility, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Performing other responsibilities as assigned.

Supervisory responsibility : This position does not have any supervisory responsibility.

Budgetary responsibility : Ticketsellers have no budgetary responsibility.

Decision-making responsibility : This position has day-to-day discretion with respect to box office ticketing decisions when management is not available.

Strategic responsibility: Ticketsellers have no strategic responsibility.

Reporting requirements : No reporting requirements.

Travel requirements : Limited travel (less than 5%) is required for this position.

Physical demands : This position involves mainly office work – occasional lifting up to 20-30 lbs. may be required. The individual should be able to sit and/or view a computer screen for extended periods of time.

The Pittsburgh Cultural Trust is an equal-opportunity employer. All applicants are considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, ethnicity, national origin, veteran or disability status.
Employees are expected to be able to perform the essential duties and responsibilities of this position, with or without job modification/reasonable accommodation. If an employee believes a job modification/reasonable accommodation is needed, please contact Human Resources so that a review can be conducted. The Pittsburgh Cultural Trust strives to comply with the accommodation provisions of the Americans with Disabilities Act, Title VII of the Civil Rights Act, the Pregnant Workers Fairness Act, and other related federal, state, and local laws.