Willow Ambulatory Epic Analyst

Job Description

A large healthcare system is seeking a certified Epic Willow Ambulatory Analyst to join their Ambulatory Systems team. This role supports ongoing maintenance and testing efforts across 11 sites, with a strong focus on pharmacy workflows and system optimization. The ideal candidate brings hands on experience in Epic Willow Ambulatory, strong communication abilities, and a collaborative mindset to ensure go live readiness and system enhancements. This person could also come from a retail pharmacy background interested in getting WAM certified.

Key Responsibilities

• Support maintenance and configuration of Epic Willow Ambulatory across multiple sites

• Collaborate with operations and pharmacy teams to ensure system readiness and testing support

• Build and update medication records, NDCs, and in basket pools within ServiceNow

• Assist with cost updates and pharmacy specific requests

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• Epic Willow Ambulatory Certification: Willow maintenance/support experience highly preferred (will consider a candidate with retail pharmacy experience)

• 3-5 years of experience maintaining/ supporting a Willow Ambulatory environment

• Experience with ServiceNow for building new meds, building new NDCs (national drug code), cost updates, requests for new inbasket pools, etc. (they also service specialty pharmacy)

• Experience working with 3rd party interfaces - interface testing

• Strong communication and stakeholder engagement skills

• Ability to work onsite twice weekly and travel across regional sites as needed Prior exposure to go-live support and system testing to serve as a technical backboard for go-live activities led by another team member

Willow ambulatory POS system go live

Clinical background or pharmacy experience

Compass Rose certification