Junior Computer Technician

We are seeking a motivated Junior Computer Technician to focus on making technology NOT a problem for our customers. This entry-level role offers an excellent opportunity to develop technical skills across a variety of IT infrastructure components, including hardware, software, and network systems.

Responsibilities

• Provide technical support to end-users for hardware and software issues across desktops, laptops, mobile devices, and peripherals

• Troubleshoot and resolve software problems related to operating systems such as Window &, macOS.

• Manage computer hardware components, including installation, upgrades, and repairs

• Assist with computer management tasks such as deploying updates via SCCM and managing group policies through GPO

• Support network administration activities including configuring and maintaining LAN, VPNs, DNS, DHCP, TCP/IP settings, firewalls, and Meraki devices

• Monitor and maintain IT infrastructure components like Microsoft Windows Server environments and Active Directory accounts

• Assist in the configuration and management of network security tools such as firewalls

• Collaborate with senior technicians on projects involving network administration, server management, and system analysis

• Communicate effectively with end-users to resolve issues promptly while providing excellent customer service

Qualifications

• Prior experience or internship in IT support or desktop support roles is ideal

• Prior experience troubleshooting computer systems is ideal

• Basic understanding of IT support functions with familiarity in troubleshooting hardware and software issues

• Knowledge of operating systems including Windows (Windows Server), macOS, and Linux environments

• Experience with computer networking concepts such as TCP/IP, DNS, DHCP, LAN/WAN configurations, VPNs, firewalls, and Watchguard equipment

• Exposure to help desk ticketing systems such as Connectwise is preferred

• Strong analysis skills with the ability to diagnose and solve problems efficiently and independently

• Excellent communication skills to interact effectively with end-users and team members

• Ability to work independently or collaboratively in a fast-paced environment

Interested applicants can apply by emailing your resume to PA CareerLink staffsperson [email protected]