Coordinator Patient Experience - Patient Relations

Penn State Health - Hampden Medical Center

Location: US:PA:Enola

Work Type: Full Time

FTE: 1.00

Shift: Day

Hours: Day Shift

Recruiter Contact: Emilee Barwin at [email protected] (MAILTO://[email protected])

SUMMARY OF POSITION:

The patient experience coordinator will be the main point of contact for all patient experience initiatives at the respective hospital location. The Coordinator will oversee and maintain the formal complaints and grievance process, in accordance with CMS regulations and will also, coach and partner with staff to maintain and improve patient satisfaction. Additionally, this position will oversee and lead efforts to ensure compliance with federal and state laws governing interpretive services.

MINIMUM QUALIFICATION(S):

• Bachelor's Degree required

• Minimum two (2) years relevant experience required.

PREFERRED QUALIFICATION(S):

• Healthcare patient advocacy experience preferred.

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).

• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.

• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.

• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.

• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH HAMPDEN MEDICAL CENTER?

Penn State Health Hampden Medical Center brings acute inpatient medical services to communities in Cumberland, Perry, and York counties. The facility features 108 private inpatient beds and an attached outpatient medical office building.

YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.

Position Coordinator Patient Experience - Patient Relations

Location US:PA:Enola | Human Services | Full Time

Req ID 93806