Manager Catering & Convention Services

Job Description

Job Description

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

SUMMARY DESCRIPTION:

The team member in this position will manage the details of all meeting functions with customers, in-house departments, and vendors to ensure the successful execution of meetings and events. Skillset includes meeting room setups, guiding audio visual and knowledge of food & beverage with the ability to represent the property virtually through presentations and at industry events to drive revenue in the hotel meeting spaces and event center.

ESSENTIAL JOB FUNCTIONS/DUTIES:

• Maintain knowledge of competitors, understand in market SWOT (strength, weakness, opportunity, threats)
• Effectively communicate with internal and external stakeholders

• Full working knowledge of Salesforce (or Hotel systems) including familiarity with blocking guestrooms and meeting space.
• Prepares, plans, and conducts property site visits
• Upsell executed hotel contracts with meeting and event planners
• Analyze and block function space for profit maximization
• Provide audio visual quotes and work closely with audio visual vendors
• Prepare BEO’s and work closely with the Food & Beverage department and Chefs
• Coordinate and manage the details of banquet functions, attend, participate, and lead BEO meetings
• Meet established deadlines for creation and distribution of BEOs and Resumes
• Work closely with banquet department on operations and event execution
• Monitor group room blocks, and provide pick up reports as necessary
• Create group Resumes and present detailed information at Resume meetings
• Ability to work effectively under time constraints and deadlines.
• Adaptable communication style to suit different audiences internally & externally
• Communicate with customers on meeting requests, master account and direct billing procedures
• Develop agenda to satisfy the needs of both the client and Hotel
• Maintain familiarity of hotel inventory including event equipment
• Conduct in-house pre-convention and post-convention meetings between the customer and Hotel Leadership
• Other duties as assigned

Ensuring Exceptional Customer Service:

• Create an atmosphere that meets or exceeds guest expectations

• Set a positive example for both team members and guests

• Interact with guests to obtain feedback on quality and service standards

• Respond and manage situations requiring service recovery

Bachelor's degree preferred

Three (3) years of experience in a similar position preferred.

• Must be at least 21 years of age.
• Must be proficient in the use of Microsoft Office applications including Teams, Outlook, Word, Excel and LMS, Salesforce and others.
• Proven history of sales and service that clearly showcases an understanding of guest service and revenue growth
• Broad understanding of managing all aspects of meetings and catered events
• Must have exceptional communication, interpersonal, customer service, and negotiating skills.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.