Customer Relations Representative - State Farm Agent Team Member
Job Description
Job Description
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Role Description:
As a Customer Relations Representative, you will play a key role in delivering exceptional customer experiences that drive the growth and success of our insurance agency. Your ability to connect with clients, provide outstanding service, and proactively address customer needs will make you an essential member of our team. Youll enhance your career by handling customer inquiries, resolving issues, and working closely with other team members to ensure our community members receive the best possible service. Were seeking a customer-focused and empathetic individual who thrives in a sales-driven environment. This position offers potential for internal growth, especially for candidates who are sales-minded and eager to contribute to the agencys success. Key Responsibilities:
- Manage customer inquiries and resolve issues promptly, ensuring exceptional service and satisfaction.
- Maintain and update customer records, ensuring all information is accurate and up-to-date.
- Assist with customer retention strategies to build lasting relationships and grow the agency.
- Coordinate with other departments to ensure customer needs are met and their expectations are exceeded.
- Proactively identify sales opportunities and assist in marketing relevant products and services to customers.
- Strong communication and problem-solving skills, with the ability to resolve issues effectively and professionally.
- Experience in customer service is preferred, with a focus on maintaining strong customer relationships.
- Ability to handle high-stress situations calmly and with empathy.
- Bilingual skills in Russian or Ukrainian, in addition to English, are a bonus.
- Must either possess or be willing to obtain Property & Casualty (P&C) and Life & Health licenses.
- Sales-oriented with a passion for helping customers meet their insurance needs.
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