Production Manager

Job Description

Job Description

Triad Truck Equipment is a Bergey’s family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at to learn more about our company.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

Benefits :

We offer a generous benefit package including:

• Vacation and PTO time
• Paid Holidays
• 401k with profit sharing
• Medical, Dental and Vision insurance.
• Employee Assistant Program
• FSA and HSA Plans
• Life Insurance
• Opportunities for Advancement
• Employee Referral Program
• Employee Discount

Location : Triad Truck Equipment- Pottstown, PA

SUMMARY

Runs an efficient and profitable upfit shop through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all production records. Ensures that the daily inventory of technician's time is consistently sold to customers. A continuous improvement mentality is a must.

ESSENTIAL DUTIES: include the following. Other duties may be assigned as needed.

• Hires, trains, motivates, counsels, and monitors the performance of all shop staff, including, but not limited to body upfitting, welding, fabrication, wet line, and lift axle installation and repairs.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Forecasts goals and objectives for the department and strives to meet them.
• Prepares and administers an annual operating budget for production.
• Attend managers’ meetings.
• Strives for harmony and teamwork within the department and with all other departments.
• Understand, keep abreast of, and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents ensures that none are missing, and all are processed correctly.
• Conduct monthly department meetings.
• Direct and schedule the activities of all department employees.
• Facilitate and / or conduct technical training and sends employees to appropriate training schools as needed.
• Monitor technicians' daily productivity reports and corresponding payroll records.
• Monitor and follow up on parts orders daily with the parts manager to ensure availability.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Inform technicians of time allowances on each order.
• Maintain high-quality service repairs and minimize comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality.
• Ensure that the work areas and customer waiting area are kept clean and maintain a professional appearance.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Ensure proper care, storage, and inventory of special tools.
• Ensure that customers' files are up-to-date and readily available for reference.
• Ensure that all customers are greeted promptly, given fair estimates of costs and time required for repairs and maintenance, and proper customer authorization signatures are captured. Ensure that customers are contacted during the repair process if additional work is needed.
• Handle customer complaints immediately and according to dealership's guidelines.
• Daily follow-up with all customers to communicate status changes and updates.
• Promote and maintain a safe work environment.
• Maintain a professional appearance and ensure others in the department maintain a professional appearance.

Certificates, Licenses, Registrations:

• Valid Driver's License
• Successful completion of pre-employment background checks and drug screening
• 2+ years of management experience preferred.
• Welding, truck body, and fabrication experience needed.

Bergey's is an equal opportunity employer.