Service Operations Engineer

Here at The Tri-M Group, LLC we are an employee owned company placing our employees first, knowing that highly trained, skilled, and compensated workforce can better serve our customers, our families and our communities. We've built a reputation for delivering quality and professional commercial electrical services with safety as a top priority. In addition, we place a strong emphasis on our employees, and it starts with hiring the best and brightest talent in the industry!

Check out Tri-M's comprehensive benefit list below the !

Summary Description

Under the supervision of the BAS Service Manager, provides all engineering for systems additions, service contracts and time and material contracts.

Duties and Responsibilities

Essential Functions:

• Complies with and ensures compliance with all Tri-M safety policies and procedures.
• Complies with and ensures compliance with all Tri-M employment policies and procedures including standards of conduct and appearance to reflect positively on the Company.
• Works with Service Technician to achieve complete hardware design of system add.
• Updates customer's front-end systems to include any changes needed for system addition.
• Performs or assumes responsibility for completion of all software, documentation commissioning and customer training.
• Handles software service calls to resolve customer issues in a timely and efficient manner.
• Improves customer software to ensure complete optimization of building control.
• Performs complete software backups on any system additions.
• Conducts field software training for installation and/or service technicians to enhance their software skills.
• Assists field, service and start-up technicians with any software problems or questions.
• Produces AutoCAD drawings for service system additions and makes corrections to existing prints.
Assists with software and programming on engineered systems.

Job Qualifications

Skills/Educational Requirements:

• Bachelor's mechanical or electrical engineering college degree or equivalent work experience.
• Minimum of 3 to 4 years' experience in building automation systems.
• Intermediate knowledge of Microsoft Windows applications: Word, Excel, PowerPoint, Access.
• Intermediate knowledge of BAS programming.
• Intermediate knowledge of drafting software (preferably AutoCAD or Visio).
• Basic programming experience (Visual Basic, C++, Pascal).
• Excellent organizational skills with good attention to detail and the ability to prioritize tasks to meet deadlines.
• Excellent human relations and communication skills.
• Ability to think and make decisions independently within the guidelines provided.
• Ability to work under pressure in a fast-paced environment.

Physical Requirements:

• Working a minimum of 40 hours/week
• Sitting 6 to 8 hours/day.
• Lifting weights of 0 to 30 lbs. from floor to above shoulders.
• Repetitive use of hands for writing, typing, data entry, and filing.
• Vision adequate for computer use and reading.
• Hearing adequate for phone use.

• Standing, climbing, kneeling, reaching, bending, twisting, and walking as needed to perform site surveys to collect data for project design.
• Balance adequate for climbing ladders, scaffolds, and lifts
• Environmental factors include working in: temperature extremes of 0 F to 100 F up to 8 hours inside or outside; atmospheric exposure to dust, gases, fumes, odors; and poor ventilation in confined spaces.
• Special hazards include exposure to mechanical, electrical, chemical, and explosive hazards.

• Personal protective equipment includes use of hard hat, safety glasses, steel-toed shoes, gloves and hearing protection

Here at The Tri-M Group, LLC we offer:

• Fair and competitive compensation
• Comprehensive Medical, Prescription, Vision and Dental Insurance
• 401k Retirement Program plus company match
• HRA Spending Account
• Employer-paid Life and AD&D Insurance
• Seven Paid Holidays
• Vacation/Sick/ Personal Leave
• Employee Assistance Program
• And much more!

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Notice to third parties: Please note that The Tri-M Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, The Tri-M Group, LLC will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, The Tri-M Group, LLC explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of The Tri-M Group, LLC.