Technical sales support manager

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 11/14/2025

Introduction:
We are seeking a Manager, GBP Technical Sales Support to join our team. You will be responsible for leading a team of GBP (Grinding, Bulk, and Pyro) Technical Sales Support product experts, executing the business line product strategy for sales growth and profitability. In this role, you will work closely with Account Managers and Product Specialists to develop customer solutions and drive business growth. You will report to the Director, TSS/FS/REP, USA Mining Services.

This position will mainly be located in York, PA with up to 50% travel required. Flexible working arrangements may be available.

Team you belong to:
You will join a team of technical sales support specialists dedicated to delivering product expertise and supporting sales growth for GBP products. Our team collaborates closely with Account Managers, Product Line, Commercial Proposal, and Customer Logistics organizations. We value teamwork, customer focus, and continuous improvement, with team members located across various regions.

What you’ll do:
Partner with Sales to implement campaigns, manage funnels, set priorities, and develop solutions.
Collaborate with Product Line to deploy product info, training, and value messaging.
Support Site Account Managers with training and resources to effectively sell GBP products.
Oversee sales case progress from lead generation through proposal and negotiation stages.
Coordinate strategic initiatives and assist with complex proposals for GBP products.
Maintain relationships with Customer Logistics to ensure competitive proposals and inventory alignment.
Participate in reviews and planning including product line updates, market intelligence, and resource allocation.
Support lifecycle services and warranty processes with product insights and improvement feedback.

Who you are:
Engineering degree or equivalent technical experience.
5+ years in customer-focused roles, including interpreting specifications.
Familiarity with Metso BDH product range and mechanical drawings.
Strong customer service skills and willingness to engage in problem-solving.
High proficiency in Excel, Word, PowerPoint, Salesforce, and SAP.
Excellent communication, presentation, and interpersonal abilities.
Ability to manage multiple projects in a fast-paced environment.
Motivated, deadline-driven, and skilled at building internal relationships.

What’s in It for You:
An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services.
Compensation and rewards - Global incentive program tied to business and performance targets.
Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch:
Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

For additional information, please contact Ashley Koepke, Sr. Talent Acquisition Specialist @ [email protected].

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

Hiring Manager: David Cantalupo

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.

metso.com