Director Retail Talent and Development
- Serve as the primary field-based owner of training execution—ensuring consistent delivery, reinforcement, and adoption across assigned store groups and the full division as needed.In partnership with the Vice President, Donated Goods & Retail, develop and maintain the Retail Talent Development roadmap, annual priorities, and execution plan aligned with Retail Operations goals
- Maintain and govern a single source of truth for retail training materials and communications (e.g., Goodwill Connect pages, toolkits).
- Support succession planning efforts and workforce development initiatives in collaboration with People Services.
- Provide and/or coordinate hands-on training for Store Managers and Assistant Managers, including in-store application, observation, and coaching on production and sales floor execution.
- Establish a “train-the-trainer” capability—equipping store leadership teams to deliver consistent frontline training and reinforce standards.
- Provide targeted on-site support as needed to stabilize store performance, reinforce leadership routines, and ensure continuity during leadership gaps.
- High school diploma or equivalent AND years of experience required. OR
- Associates degress AND 4 years of experience required. OR
- Bacherlos degree AND years of experience required. OR
- Demonstrated experience building and scaling training programs that drive measurable results (ex: production execution, sales floor execution, safety, quality, retention)
- Strong, practical experience with retail operations (staffing routines, customer service, merchandising standards, backroom/production flow)
- Experience building train-the-trainer models that equip store leadership teams to sustain training without dependency
- Proficiency with Microsoft Office (Excel, PowerPoint, Teams, etc.).
- Strong communication skills and interpersonal skills.
- Hands-on experience training and coaching Store Managers/Assistant Managers and reinforcing expectations through in-store observation + follow-u
- Experience administering or optimizing an LMS and using learning analytics to measure effectiveness
- Experience designing and running leadership development programming (manager foundations, cohorts, pipeline readiness).
- Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI, and PA PATCH)
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