Customer Service and Support Associate

: Company Description

Comoto Holdings is America's largest omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of moto enthusiasts across the globe. Comoto's brands, RevZilla, Common Tread, Cycle Gear, REVER and J&P Cycles, deliver premium products, dedicated expertise, engaging media, and passionate customer support of the rider community, through best-in-class e-commerce and retail experiences.

• This is a full time remote position.
• All of the equipment you need will be provided to you
• We are currently accepting applications for our next new hire class, currently scheduled for March 18
• Compensation is based on experience and will fall in the range of $15 - $17 per hour, plus incentives
• The position will begin with a 4-6 week (paid) training period where you will have a Monday - Friday schedule. After training, you will be assigned a schedule that will require working Saturday or Sunday.

Customer Support / Customer Service / Customer Loyalty / Logistics & Order Information; this role is all of those jobs in one. You are able to assist with all types of customer support and policy-related inquiries while providing class-leading service for the companies under the Comoto Family of Brands: RevZilla, Common Tread, Cycle Gear, REVER and J&P Cycles. You will be an expert in policy and procedures, including, but not limited to: Order Placement & Processing, Shipping & Logistics, Returns & Refunds, Customer Loyalty Programs, International Orders, Gift Certificates, Price Matches, and Website Navigation.

Our next Customer Service and Support Associate will:

• Handle all ranges of interaction with customers via phone, email, live chat, and other communication channels to take it one step forward toward facilitating all aspects of customer interaction with high level communication skills.
• Work with our logistics, techs, suppliers, and order management teams, as well as other staff, on a case by case basis to ensure that we overdeliver in every opportunity is what this position is all about
• Continually learn about a combination of some of the following: Customer Policies, Order Processing, Returns/Warranty Procedures, Carrier practices, etc.
• Be detail-oriented, proactive, and conscientious with a commitment to self-improvement.
• Be an excellent, polished communicator both verbally and through writing.
• Help customers all day, every day.

Qualifications

Our next Customer Service and Support Associate will have:

• Commitment to Comoto's Core Values
• Ability to work a regular schedule outside of standard business hours, including nights and weekends (required)
• Minimum 1 year experience in retail, service, or hospitality industries (required)
• Sound problem solving and analytical skills
• Established communication, interpersonal, and listening skills
• Ability to interact and work in a fast-paced, team-driven environment
• Time management skills and the ability to organize and manage multiple priorities
• Passion for motorcycles and related products is ideal
• Ability to speak multiple languages is a plus
• Minimum typing speed of 35 WPM required.
• High school diploma or equivalent required. Bachelor's degree is a plus