Supply Chain Customer Solutions Associate

WHY DO WE NEED YOU?

CertainTeed Exterior Building Products is currently seeking a highly skilled professional Customer Service Representative for the Roofing Products Group for our Malvern, PA Call Center. The incumbent will possess strong SAP skills in a Customer Service capacity. Under the direction of the Team Supervisor, this position is accountable for providing world class customer service and maintaining strong professional relationships with the CertainTeed Sales Group, Manufacturing & Distribution Plants, Corporate Logistics, and the Pricing Group. Demonstrates sound business acumen by knowing how to prioritize critical tasks during high volume demand patterns.


Business hours are 7AM-6:30PM EST. Hours will vary based on assigned shift.

Excellent Communications Skills
Ability to Multi-Task, strong organizational skills
Strong teamwork skills to assist others and ability to commit to team, department goals, activities, and schedules.
Flexibility with responsibilities and hours when business demands shift.
Functional Microsoft office skills including Excel and Word.
4 Year Degree Preferred
Relevant Work experience 5-8 years
SAP Experience a plus
Salesforce Experience a plus

Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, insulation, drywall and ceilings.


A subsidiary of Saint-Gobain, one of the world's largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada.

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at [email protected].

We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:
Excellent healthcare options: Medical, vision, prescription & dental
Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program
Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)
Tuition Reimbursement: Continuing education for every season of your career
Pet Insurance options: Insurance plan & prescription discount program for your furry friends
Employee Recognition Programs
PerkSpot: Our exclusive one-stop online discount marketplace
LiveWell: Rewarding you for living a healthy lifestyle