Front Office Host
- Display empathy and demonstrate listening skills in all interactions
- Manage the registration process to confirm guest information, acknowledge preferences as noted, provide guest with room keys and offer luggage assistance
- Tailor interactions based on guests' needs and available data
- Understand and be familiar with hotel room inventory to manage and allocate based on availability and guest preferences
- Provide appropriate recognition to members of Hyatt's loyalty program
- Respond accurately to inquiries and offer knowledge of the hotel features/general information
- Approach guest issues with compassion and recover service as appropriate
- General cashiering skills
- Work collaboratively and effectively with other hotel departments
- End of Day reconciliation and business close reports
- Partner with overnight security and engineering should any guest issues arise
- Provide detailed pass down for the next shift
- The ideal candidate will have previous front desk, customer service experience and professional presentation
- Excellent interpersonal, organizational and communication skills
- Basic computer systems knowledge
- Opera knowledge preferred
- Ability to stand for long periods of time
- Fulfill a flexible schedule to include afternoon, evening, weekend & holiday shifts.
- Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best
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