Community Supported Living Manager

Pay Rate: $63,000–$65,000 annually
Work Schedule: Full-Time, 37.5-hour work week
Location: Main Office – 711 Bingham Street, Pittsburgh, PA 15203 (Occasional travel within Allegheny County)

Sign on Bonus: Up to $2,000

Make a Meaningful Impact
Are you a mission-driven leader looking to make a difference in the lives of people with disabilities? Achieva is seeking a dedicated and compassionate Community Homes Program Manager to oversee residential programs that promote safety, independence, and quality of life. If you value leadership, collaboration, and person-centered care, we encourage you to apply.

About Achieva
For over 70 years, Achieva has been committed to supporting and including individuals with disabilities and their families. We envision a community where everyone leads a life of personal significance. Achieva provides personalized services and opportunities that respect each person’s unique aspirations.

Position Summary
The Community Homes Program Manager is responsible for the overall operation, regulatory compliance, and quality of assigned residential homes in accordance with Pennsylvania Department of Human Services (DHS), Office of Developmental Programs (ODP) regulations and Achieva policies. This role ensures the health, safety, and well-being of people supported while providing effective leadership, supervision, and guidance to Program Specialists, Home Supervisors, and residential teams. Reports to the Associate Director, Community Supported Living.

Responsibilities

• Ensure compliance with Pennsylvania Department of Human Services (DHS), Office of Developmental Programs (ODP) regulations and Achieva policies.
• Maintain program readiness for licensing, inspections, audits, and internal reviews.
• Ensure accurate and timely documentation, including incident reports, service notes, medication records, HRSTs, assessments, and Individual Support Plans (ISPs).
• Conduct investigations as needed and ensure appropriate follow-up and corrective actions are completed.
• Recruit, hire, train, supervise, and evaluate residential staff.
• Develop and manage staff schedules to ensure adequate coverage and compliance with Individual Support Plans (ISPs).
• Support Program Specialists and Home Supervisors in building effective, well-supported teams.
• Provide coaching, corrective action, and performance improvement plans as needed.
• Ensure staff maintain required certifications and complete all mandated training.
• Oversee implementation of Individual Support Plans (ISPs), Individualized Treatment Plans (ITPs), and related service plans.
• Promote person-centered practices that support independence, dignity, and quality of life.
• Monitor the health, behavioral, and safety needs of people supported.
• Ensure medication administration and health protocols are followed in accordance with regulations and policy.
• Collaborate with people supported, families, support coordinators, interdisciplinary team members, and internal departments.
• Respond to on-call needs, emergencies, incidents, and crisis situations as required.
• Promote a safe, respectful, trauma-informed, and inclusive environment.
• Perform additional duties as assigned.
• Job duties may change at any time with or without notice.

Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, or a related field required; equivalent experience may be considered.
• Minimum of three (3) years of experience in residential services or a related human services setting, including supervisory experience.
• Knowledge of Pennsylvania DHS/ODP regulations and residential licensing requirements.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Must have a valid Pennsylvania driver’s license and reliable transportation.
• Able to pass required background checks, including Act 33, Act 34, and FBI clearances.

Why Join Achieva?
Meaningful Work: Lead programs that directly impact the lives of people with disabilities.
Inclusive Culture: Be part of a values-driven, supportive organization.
Comprehensive Benefits Include:

• Health, Dental, and Vision Insurance with low employee contributions
• Company-Paid Life, AD&D, and Long-Term Disability Insurance
• 403(b) Retirement Plan with employer contributions after one year
• Employee Assistance Program for personal and family support
• Generous Paid Time Off and Holidays to support work-life balance

Our Commitment to Inclusion
Achieva is an Equal Opportunity Employer (EOE) and is committed to creating a workplace and community where all individuals feel respected, included, and valued. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, disability, sexual orientation, gender identity or expression, national origin, veteran status, or genetic information.We are dedicated to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities in employment, programs, and activities.

To request an accommodation, contact Human Resources at 412-995-5000 ext. 650 or [email protected].

Job Type: Full-time

Pay: $63,000.00 - $65,000.00 per year

Benefits:

• 403(b) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person