Housing Case Manager (Montgomery County, PA)

Access Services is seeking a compassionate and resourceful Housing Case Manager in Fort Washington, PA to empower individuals in Montgomery County, PA on their journey toward lasting stability and wellness.  This full time, dual-role position blends the skills of mental health and housing stability. The Housing Case Manager will be a patient support who is able to be a liaison and advocate for those they serve. The Housing Case Manager will organize, coordinate, and bridge gaps between people in need of housing, their landlords, and available community resources.

See more about our work across Housing and Homeless Services - Access Services.

Learn more about the role of a Housing Case Manager here: Community-Based Care Management - Access Services.

  Essential Functions of Housing Case Manager (Housing Stability): 

• Meet with referred individuals along with the Housing Locator, and with individuals moving into housing with assistances from Access Services. 

• Support individuals in developing Housing Stability Plans and updating it together every three months. 

• Maintain organized documentation for move-in and recertification requirements, and ongoing documentation for all individuals served. 

• Conduct monthly (or more frequent) home visits and support during transitions. 

• Support with transportation for essential health appointments, job interviews, and activities that contribute to housing stability. 

• Identify and address barriers to housing stability with creative solutions. 

• Connect individuals to social, health, and benefit resources. 

• Ensure compliance with HUD requirements and funding guidelines. 

• Participate in county, committee, and consumer meetings and case reviews. 

  Essential Functions of Housing Case Manager (Mobile Psychiatric Rehabilitation): 

• Develop and regularly update Individual Rehabilitation Plans (IRPs) that are recovery-oriented, strengths based, and person-centered with the individual served and the team. 

• Collaborate with individuals in the program to develop strategies for identifying, achieving and maintaining their personal goals.

• Offer help and support respectfully and with a person-centered approach. Help ensure the highest quality of care to individuals in providing “help that makes sense.” 

• Prepare case review documents and contribute to team discussions.
• Maintain responsible, up to date accounting for the disbursement and collection of funds for facility operations and individual’s personal needs.

• Maintain open communication with supervisors and participate in weekly supervision.
• Collaborate effectively with external agencies and professionals, representing Access Services with competence and excellence.

• Actively assist in resolving crisis situations.

 Other: 

• Maintain regular and predictable attendance, and work scheduled overtime, or be available for unplanned overtime as necessary, to meet program needs.
• This job requires full-time, on-site presence due to the nature of the role and responsibilities, with no remote or hybrid work schedule options.
• This position requires the ability to travel during a normal workday to successfully carry out responsibilities. Therefore, employees will need to drive their personal vehicle and/or an agency owned vehicle to meet these expectations. Employees are expected to always drive safely, to meet eligibility criteria in Motor Vehicle Policy, and to successfully pass the agency’s substance abuse screening at any time during employment.

Requirements

Education:

• Bachelor’s degree in a related field including human services, social work, psychology or special education required.

OR

• Certified Peer Specialist certification required. 

  Certification:

• Successful completion of Certified Psychiatric Rehabilitation Practitioner certification and department approved twelve-hour psychiatric rehabilitation orientation course required within 12 months of hire is required.

  Experience:

• One year of relevant experience in housing support or direct supportive services required.

• Experience working in the housing system in Montgomery County strongly preferred.

• Experience working with adults with mental illness preferred.

Knowledge, Skills, and Abilities:

• Ability to communicate well, with strong interpersonal skills required.

• Ability to direct and prioritize own work, work as part of a team, and be flexible.

• Knowledge of the mental health system, homelessness and the housing system. 

• Ability to increase and deepen understanding of mental health, homelessness, and the housing system in order to maximize the level of excellent service provided.

• Skills in person centered screening and assessment.

• Skills in conflict and crisis resolution.

• Proficiency in, or ability to learn and use, workplace applications, platforms and technologies. 

  Essential Working Conditions/Physical Demands:

• Work in program sites and the community routinely providing direct care and/or support with individuals.

• Stand, sit or run by self, or provide proper care and supervision with an individual. 

• Able to move and stay with an individual to keep them safe, both in home environment and community, both at near and far distances, even when an individual may struggle to meet identified expectations.

• Able to assist an individual who has fallen, regardless of weight or size.

• Walk, climb stairs by self, or provide direct care and/or support. 

• Work in a standard office environment and utilize desktop computer equipment daily.

• Able to lift or move items associated with sedentary and light work (exert up to 20 lbs.)

• Travel to offsite locations and regional office locations if necessary. 

Benefits

Pay: $20/hourly

 Our full-time comprehensive benefits package includes: 

• Health, Vision, Rx, & Dental insurances, HSA/FSA, 401k match. 

• Tuition Reimbursement. 

• 20 Days PTO (vacation, sick days), 7 paid holidays, and 2 floating holidays; Catastrophic Sick Leave.

• Mileage/Toll Reimbursement, paid travel time between worksites. 

• Company Paid Life Insurance and Short/Long Term Disability.

• Employee Assistance Program (telehealth/in person). 

• Referral Bonuses up to $750 per hire. 

• College tuition discounts, Credit Union perks, retail discounts. 

Access Services is an Equal Opportunity Employer