Customer Service French Bilingual
- Potential for a hybrid work-from-home schedule! ( After 6-month training period, based on performance )
- In-depth onsite training with Individual coaching to maximize your growth!
- Highly transferable sales and service skills
- Benefits Package: Medical, Dental, Vision, & Employee Assistance Programs
- Strong 401K with generous company match
- Paid Time Off & Paid Company Holidays
- Employee Referral Bonus: Eligible to make referrals immediately after first day
- Tuition Reimbursement
- College Scholarships for Employee Dependents
- Employee Discount Program
- Teambuilding Events : Past events include baseball games, amusement parks, concerts (Whatever the event, free food is usually involved!)
- And More!
- Incoming contact (call & email) response with our established customers (NOT retail customers)
- Service call resolution or escalation, includes providing order and delivery status
- Work with other departments/teams, third-party carriers, and suppliers to provide solutions to customer-facing issues or questions
- Use of selling techniques to drive additional sales
- Perform all tasks to specified standards and metrics on a consistent basis
- Ability to fluently read, write, & speak both French and English
- Energy, enthusiasm, & empathy towards our customers
- The ability to relate to our customers and help them solve problems
- Punctuality and attention to detail are critical
- A calm demeanor but with the confidence to offer customers a better solution when necessary
- A desire to grow professionally
- Computer proficiency
- High school degree or equivalent
- Sales or customer service experience, especially in a contact center environment
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