Customer Service Representative

Job Description

Job Description

Customer Service Representative

Location: Quarryville, PA

Work Hours: 8:00 AM to 5:00 PM, Monday through Friday

Competitive Compensation

Cast your career with Buck Company!

Buck Company LLC is seeking a dedicated Customer Service Representative to support our customers and internal teams. If you enjoy helping people, solving problems, and working in a fast‑paced environment, this is a great opportunity to build a meaningful career with a global manufacturing leader!

Who We Are: Buck Company LLC, located in Quarryville, Pennsylvania, is a family-owned foundry dedicated to melding tradition with precision. For decades, we’ve been manufacturing high-quality metal castings, serving over 55 different industries. Our skilled team takes pride in hands-on workmanship, state-of-the-art equipment, and an unwavering commitment to integrity—delivering products built to last and service rooted in trust.

At Buck Company LLC, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

What You'll Do:

In this role, you will be a key point of contact for customers and internal departments by:

• Providing friendly, responsive support to internal and external customers
• Managing incoming phone calls and email inquiries
• Accurately entering customer orders into our system
• Assisting customers with product or service questions and resolving issues quickly
• Following up to ensure customer needs are fully met
• Supporting special projects and administrative tasks as assigned

What We're Looking For:

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred
• 2–3 years of customer service or administrative experience preferred
• Strong communication skills, including active listening and clear written communication
• Positive, customer‑focused attitude
• Ability to stay calm under pressure while maintaining a sense of urgency
• Strong organizational skills with the ability to prioritize and multitask
• High attention to detail and accuracy
• Proficient computer skills, including Microsoft Office; familiarity with Odyssey software is a plus
• Ability to thrive in a fast‑paced work environment

What We Offer:

• Medical, dental, and vision insurance for you and your family
• Competitive salary
• Bonus programs
• 401K retirement plan
• Training opportunities
• Tuition reimbursement
• Paid vacation, PTO, and holidays
• Gym reimbursements, and more!

Join us and be a part of a team that values your contributions and supports your goals!

The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)