Xfinity Retail District Manager- Pittsburgh

Job Description

Job Description

Job Listing: Xfinity Retail District Manager

Company Overview: Blufox Mobile, the largest branded partner for Comcast XFINITY services, is actively seeking energetic individuals to join our team as District Managers. With locations across the country and ambitious expansion plans, Blufox is leading the charge in providing high-speed Internet, Mobile, Home Security, Video, and Voice services to residential and business customers.

Position: Retail District Manager

Compensation:

• Competitive annual salary: $80,000-$110,000
• Benefits: Medical, Dental, Vision, 401k, Paid training, Vacation, Sick, and Personal Time OFF

Job Type: Full-time

Responsibilities:

Sales Leadership and Strategy:

• Oversee the sales performance and operations of multiple retail locations within your assigned district.
• Develop and implement strategic sales initiatives to drive revenue growth and exceed targets.
• Lead a team of Store Managers and Sales Associates to maximize sales, customer satisfaction, and compliance results.
• Analyze key performance indicators (KPIs) and implement strategies to address areas of improvement.
• Collaborate with Store Managers to ensure effective product positioning, account analysis, promotional offers, and customer service.

Team Management:

• Recruit, train, and develop Store Managers and Sales Associates.
• Implement effective sales channel training and development programs in collaboration with the Leadership & Training team.
• Provide ongoing support, coaching, and feedback to enhance team performance.

Operations:

• Ensure compliance with cash handling policies and procedures, inventory management, and other operational guidelines.
• Work with the Operations team to enhance cost-effectiveness and efficiency of retail operations.

Customer Satisfaction (NPS):

• Foster a customer-centric culture to achieve and maintain high Net Promoter Scores (NPS) across all locations.
• Implement strategies to enhance the overall customer experience.

Job Qualifications:

• Bachelor's degree or equivalent experience
• 5+ years of experience in retail management or a related field required.
• Experience in wireless/cable/retail sales preferred.

Benefits:

• Medical, Dental, Vision, 401k
• Paid training
• Vacation, Sick, and Personal Time OFF
• Opportunities for career advancement
• Comfortable, state-of-the-art workspace

How to Apply: If you are a seasoned retail leader with a passion for driving sales, delivering exceptional customer experiences, and eager to contribute to a growing team, we invite you to apply! Share details about your relevant experience and why you're excited about the opportunity with Blufox Mobile.

Note: Please inquire during the interview about our unique employee-focused programs and the growth opportunities available within the company.

Requirements

Sales and Leadership

• Responsible for supervision and profitability of all stores in assigned area
• Analyze sales trends for the locations, unlock the full potential of each store location by maximizing resources, available sales promotions, and team effectiveness.
• Conduct and maintain regular sales channel analysis, reporting, and benchmarking for the purpose of continually improving sales productivity, cost per acquisition, and quality of sale.
• Develop and manage monthly forecasts for sales performance expectations, commissions, expenses, and other special projects.
• Coordinate with inbound sales and retention departments to leverage best practices for product positioning, sales presentations, promotional offer use, retention tools, and overall customer sales and service expectations.
• Oversee sales quotas and operational effectiveness for all Managers and Sales Reps in assigned store locations.
• Conducting regular meetings with all sales staff to assist them in achieving their goals

Operations

• Responsible for ensuring all team members are compliant with policies and procedural issues
• Maintain standards of appearance as established by Blufox Mobile.
• Other duties assigned as needed

Customer Experience (NPS)

• Manage NPS (Customer Satisfaction) score for customer interactions within District.
• Works with team to ensure excellence in customer service with every customer contact.
• Coordinate with Leadership & Development personnel to initiate and sustain effective sales channel training and development programs.

Benefits

• Commission
• Medical Plan
• Dental Plan
• Vision Plan
• 401K
• Vacation, Sick and Personal Time Off