Customer Service Rep - In Office

Our client, an established and growing company in Exton, PA, is looking for a reliable, detail-oriented, and customer-focused Customer Service Representative to join their team. In this role, you will represent our client as the primary point of contact for their customer base—handling inquiries across multiple channels, processing orders accurately, and maintaining account integrity.

• Location: Exton, PA (On-site)
• Position Type: Temp-to-Perm
• Schedule: Monday – Friday, 8:00 AM – 5:00 PM
• Pay Rate: $19.00 – $21.00 / hour (commensurate with experience)

salary: $19 - $21 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Customer Service: Answer incoming phone calls, respond to customer emails, and manage live web chats in a timely, professional manner.
• Order Entry & Processing: Accurately enter and process customer orders directly into our client's internal systems.
• Account Maintenance: Update and maintain customer record profiles, contact details, and account preferences in the CRM.
• Invoice Review: Audit invoices for accuracy prior to distribution and assist with resolving billing or pricing inquiries.
• Problem Resolution: Troubleshoot customer requests, provide order tracking updates, and manage issues with a focus on first-contact resolution.

Skills

• Customer Service
• Order Processing
• Follow-up
• CRM
• Customer Relationship Management
• Excel
• Microsoft Office

Qualifications

• Years of experience: 2 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.