Bus Systems Analyst Consultant / Scrum Master

Job Profile

Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst/Scrum Master within PNC's Lending Technology organization, you will be based in Pittsburgh PA, Dallas TX, Strongsville OH or Birmingham AL.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description
Position Overview
As a Business Systems Analyst / Scrum Master, you will play a critical role in bridging business needs with technology delivery while facilitating Agile practices across one or more delivery teams. This role is ideal for a professional who is equally comfortable gathering and translating requirements, facilitating Agile ceremonies, and serving as a strong communicator between business stakeholders, engineering teams, and leadership.

Key Responsibilities

Business Systems Analysis
Partner with business stakeholders to elicit, analyze, document, and validate business and system requirements.
Translate business needs into clear user stories, acceptance criteria, and functional documentation.
Serve as a liaison between business, product, and technology teams to ensure shared understanding and alignment.
Maintain documentation and artifacts within Jira and Confluence, ensuring traceability and transparency.
Support backlog refinement and prioritization activities in collaboration with Product Owners and delivery teams.

Scrum Master / Agile Facilitation
Facilitate Agile/Scrum ceremonies, including sprint planning, daily stand ‑ ups, sprint reviews, and retrospectives.
Coach team members on Agile principles and best practices, fostering a culture of continuous improvement.
Identify and help remove delivery impediments and risks, escalating when appropriate.
Promote team accountability, transparency, and collaboration while ensuring alignment to Agile methodology.
Support metrics and reporting related to sprint progress, velocity, and delivery outcomes.

Preferred Skills & Experience:
Strong communication skills — well ‑ spoken and professional in both written and verbal communication.
Demonstrated Business Systems Analyst and Scrum experience, ideally supporting technology delivery teams.
Hands ‑ on experience with Jira and Confluence for backlog management, documentation, and reporting.
Solid understanding and practical application of Agile methodology and Scrum practices.
Ability to work effectively with cross ‑ functional teams in a fast ‑ paced, regulated environment.

Nice ‑ to ‑ Have Qualifications:
Scrum certifications (CSM, PSM, SAFe, or similar).
Previous software development or technical background, enabling stronger collaboration with engineering teams.
Experience working within large enterprise or financial services environments.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Agile Methodology, Application Development, Atlassian JIRA, Business Management, Customer Solutions, Design, Group Problem Solving, IT Business Analysis, Process Improvements, Release Management, Scrum (Agile), Software Solutions, User Experience (UX) Design

Competencies Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis

Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education Bachelors

Certifications No Required Certification(s)

Licenses CBAP (Certified Business Analysis Professional) certification preferred.

Pay Transparency
Base Salary: $55,000.00 – $120,750.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window
Generally, this opening is expected to be posted for two business days from 04/14/2026, although it may be longer with business discretion.

Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.