Host (PA)

Job Description

Job Description

Description:

At Triple T Hospitality, our Mission is to achieve “GREATNESS”. Tommy's Tavern + Tap is a dynamic and fast-paced restaurant known for its welcoming atmosphere, exceptional food, and outstanding service. We take pride in delivering a memorable dining experience to our guests while fostering a positive and growth-oriented work environment for our team. We believe that good isn’t good enough - GREATNESS is remembered.

As a Host at Tommy’s Tavern + Tap, you are the first and last impression for our guests. You are responsible for creating a warm and welcoming environment, managing the flow of the dining room, and ensuring guests are seated efficiently and courteously. Your role is essential in setting the tone for a GREAT guest experience.

Exemplify the Tommy’s Tavern + Tap Experience: Dedicate oneself to delivering GREAT guest service, consistently going above and beyond for both guests and team members.

1. Greet guests promptly and warmly upon arrival.
2. Manage waitlists and reservations using the restaurant’s seating system.
3. Escort guests to their tables and provide menus.
4. Communicate wait times accurately and manage guest expectations.
5. Answer phones and assist with takeout orders or general inquiries.
6. Maintain cleanliness and organization of the host stand and entrance area.
7. Collaborate with servers, bussers, and management to ensure smooth seating flow.
8. Follow all health and safety regulations.
9. Communicate effectively with team members and management.

• Answer phone calls and take accurate To-Go orders.
• Confirm order details and ensure proper packaging and presentation.
• Coordinate with kitchen staff to ensure timely preparation of To-Go orders.
• Process payments and handle cash or card transactions securely.
• Greet and assist guests picking up To-Go orders with professionalism and efficiency.
• Maintain cleanliness and organization of the To-Go station.
• Communicate effectively with kitchen and front-of-house staff to ensure order accuracy and guest satisfaction.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Positive attitude and team-oriented mindset.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Strong organizational skills and attention to detail.
• Must be able to stand and walk for extended periods.
• Weekend and evening availability preferred.