Assistant Secretary

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About Us:

Stewartstown Borough is committed to maintaining a high quality of life for residents and ensuring that our water and wastewater systems are dependable, safe, and compliant with all regulations. As part of our dedicated team, you will have the opportunity to contribute to the ongoing success and well-being of our borough while gaining valuable experience in public service. Join us in making a meaningful impact on the community!

Position Summary:

We are seeking an Assistant Secretary for our office team. Stewartstown's Borough Secretary is essential to the borough's administration, delivering excellent customer service and managing communications. The Assistant Secretary supports the daily administrative and financial functions of the Borough by delivering responsive customer service, maintaining organized records, and ensuring accurate processing of utility payments. This position is responsible for handling public inquiries, collecting and depositing payments, maintaining the Borough's website and communication channels, and supporting the preparation and organization of official records.

Skills:

• Strong communication skills for effective interaction with internal teams, vendors, and the public
• Organizational skills to manage multiple tasks and maintain orderly filing and documentation systems.
• Attention to detail to ensure accuracy in processing accounts, maintaining records, and preparing reports.
• Technical proficiency in accounting software, office productivity tools, and standard office equipment.
• Customer service orientation focused on providing high-quality support and assistance to residents and stakeholders.
• Problem-solving abilities to address inquiries and resolve issues efficiently and professionally.
• Excellent customer service and communication skills, with the ability to managen customer inquiries and disputes.
• Strong attention to detail and organizational skills to manage multiple tasks and meet deadlines.
• Willingness to learn while demonstrating flexibility and a readiness to accept new responsibilities.

Qualifications:

• High school diploma or equivalent.
• Experience in administrative support or secretarial role (preferred).
• Proficient in Microsoft Office Suite, accounting software, and utility billing systems.
• Competent typist with strong attention to detail and accuracy.

Responsibilities:

• Assist customers with billing inquiries, including high water bills and other concerns.
• Collect payments at the counter, by mail, and electronically.
• Provides customer service at counter/accepts payments.
• Collect, record, and deposit water, sewer, and trash payments.
• Monitor bank account activity and prepare deposits for delivery.
• Submit payments to the bank, ensuring accuracy and security via Positive Pay files.
• Answer phones and respond to customer inquiries regarding utilities and billing.
• Maintain the Borough website and social media (e.g., Facebook) with updates and meeting minutes.
• Create and distribute quarterly newsletters for the Borough.
• Maintains organized and up-to-date filing systems for official records and documents.
• Develops and updates the ordinance index to ensure accurate and accessible references.
• Answers telephone and assist callers by either answering questions or directing calls to the appropriate official.
• Maintains all filing systems for the administrative office.
• Delivers deposits to the bank.
• Performs other duties as necessary and appropriate to this position.
• Other duties as assigned.

Schedule:

Position Type: Part-Time (20-25 hours/week) Schedule: 4-5 hour shifts during main business hours Tentative Schedule: Monday-Friday, between 8:30 AM and 1:30 PM

We are seeking a dependable and flexible team member to join our team on a part-time basis. The position offers 20 to 25 hours per week, generally worked in 4-5 hour shifts during standard business hours. The tentative schedule is Monday through Friday between 8:30 AM and 1:30 PM, with exact hours varying based on business needs. Flexibility and adaptability are essential.

Work Location: In person

Job Type: Part-time

Pay: $16.00 - $21.00 per hour

Expected hours: 20 - 25 per week

Benefits:

• Employee assistance program

Schedule:

• Monday to Friday

Ability to Commute:

• Stewartstown, PA 17363 (Required)

Ability to Relocate:

• Stewartstown, PA 17363: Relocate before starting work (Required)

Work Location: In person