Fixed Operations Specialist

General information

Ref # 22219

Remote? Yes

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

We are seeking a consultative, results-oriented professional to support dealer fixed operations across the greater Philadelphia and New Jersey area. This role requires residence in, or willingness to relocate to, the Philadelphia region and includes regular local travel. As a trusted advisor, you will support the growth and retention of Ally's F&I products by delivering strategic guidance, exceptional service, and hands-on consulting to assigned dealer accounts. In this role, you will develop and execute strategies to mitigate claims leakage, influence dealer behaviors that impact loss performance, and consistently achieve territory goals. You will leverage data, insights, and behavioral principles such as the Hawthorne Effect to drive sustainable performance improvements. Additionally, you will serve as a technical subject matter expert in matrix partner meetings, contributing to discussions around financial structure, profitability, and operational effectiveness.

The Work Itself

• Establish the "Hawthorne Effect" through regular and consistent onsite presence at assigned dealers
• Develop and maintain relationships with dealer personnel including principles and key decision-makers
• Analyze assigned accounts to identify opportunities for loss control
• Create and implement customized action plans for each assigned dealer to address identified opportunities
• Establish a dealer-facing contact cadence appropriate for assigned dealer based on loss performance
• Handle individual claims as needed or reconcile claim issues including adjudication of complex claims
• Perform mechanical inspections at assigned accounts based on business need
• Perform consultative reviews to assess sales versus submission, repair orders and used car trends, communicate results, impact and recommendations to internal and external stakeholders
• Deliver dealer-facing training to support products, processes and action plans
• Ensure accurate and timely documentation of all activities in SalesForce
• Communicate and collaborate regularly with matrix partners to support dealer retention and acquisitions
• Serve as a subject matter expert and assist with training and onboarding new team members
• Participate in additional training, educational activities, and regulatory compliance awareness
• Engage in and lead special projects

The Skills You Bring

Minimum Qualification

• 1+ year of experience in the Automotive Industry
• HS diploma or equivalent

Preferred Qualifications

• 4+ years of Automotive industry experience
• Dealer fixed operations experience preferred
• Automotive technical expertise
• Ability to develop relationships with dealer principals and decision makers
• Critical Thinking and Problem solving capabilities
• Must be able to work independently with minimal supervision
• Must possess excellent communication, collaboration, interpersonal and organizational skills
• Analytical skills to assess data and identify trends
• Proficient knowledge of Microsoft Office programs including Power BI
• Strong customer service skills and professional presence

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging: 65000

Experienced: 90000

Expert: 115000

Incentive Compensation: This position is eligible to participate in our annual incentive plan