OPERATIONS DIRECTOR

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The Operations Director is a subject matter expert that leads operations programs and processes to ensure business objectives are met. This role involves developing and implementing strategies to enhance efficiency, productivity, and quality across all operational areas.

Territory Coverage:

• This position will be based in Phildelphia for the North East Region and will travel 80% of the time and support MD, VA, NY, NJ.

Duties and Responsibilities of the Position:

• Identify opportunities for process improvements and lead initiatives to enhance operational efficiency and effectiveness.
• Collaborate with senior leadership to align operational activities with the overall business strategy.
• Analyze existing operational processes and workflows to identify bottlenecks, inefficiencies, and areas for improvement.
• Implement lean methodologies and best practices to streamline operations and reduce waste.
• Develop and maintain standard operating procedures (SOPs) to ensure consistency and quality.
• Monitor key performance indicators (KPIs) to track operational performance and identify trends.
• Conduct regular performance reviews and provide insights and recommendations to senior leadership.
• Implement corrective actions and continuous improvement plans based on performance data.
• Optimize resource allocation to ensure efficient use of manpower, materials, and equipment.
• Develop and manage budgets for operational activities, ensuring cost-effective operations.
• Monitor and control operational expenses to stay within budgetary limits.
• Ensure that all operational processes meet quality standards and regulatory requirements.
• Implement and maintain quality management systems to track and monitor product and service quality.
• Lead root cause analysis and corrective action processes to address quality issues.
• Work closely with other departments, such as Finance, Marketing, and R&D, to support cross-functional initiatives.
• Facilitate communication and collaboration between different teams to ensure alignment and coordination.
• Participate in cross-functional projects and provide operational insights and expertise.
• Identify potential risks and develop mitigation strategies to minimize operational disruptions.
• Implement safety and compliance programs to ensure a safe working environment.
• Monitor and address operational risks and issues proactively.
• Prepare regular reports on operational performance, including key metrics, trends, and improvement initiatives.
• Maintain accurate records of operational activities, projects, and outcomes.
• Provide detailed analyses and reports to senior leadership as needed.
• Perform other duties as needed.

Required Experience and Education:

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 8-10 years’ relevant experience or equivalent education and/or experience.

Competencies:

• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• Recognized cross-functionally as an expert within one or two subject matter areas.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.
• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.
• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

Other Pertinent Job Information:

Disclaimer: It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and

qualifications required of employees assigned to this job.

• Temporary indirect reporting relationships may exist while working as Project lead. May be required to act in senior role, providing task related advice and direction to junior team members.
• The ability to lift 50 pounds regularly.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.