Customer Logistics Manager

Customer Logistics Manager

Who We Are

Essity is a global leader in health and hygiene headquartered in Stockholm, Sweden, with a North American headquarters located in Philadelphia, PA. We are a multi-billion-dollar company with a purpose to break barriers to well-being for the benefit of consumers, patients, care givers, and customers across the globe. We do this through innovations in our Professional Hygiene, Consumer

Goods, and Health & Medical business units that provide hygiene and health solutions to over a billion people every day worldwide.

Working at Essity is more than a career, it is where you will play your part in a better future, to improve well-being for people and have opportunities to drive positive change for society and the environment. As an employee at Essity, you will belong to a team where you feel valued, are safe, supported to grow and challenged to generate business results in a friendly and open atmosphere.

About the Role

Essity is looking for an experienced Customer Logistics Manager who plays a critical role in shaping and executing the logistics components of the Go To Market (GTM) strategy, acting as the primary connector between Sales, Customer Service, Warehousing, Global/Local Fulfillment teams, 3PLs, and brokers. The role ensures Essity delivers superior customer service at the right cost while enabling long term operational efficiency, capability development, and future ready logistics planning.
A central accountability of the role is balancing the two primary KPIs:

• Service Level Performance
• Distribution Cost Efficiency

The ideal candidate should/could live in Philadelphia, PA.

We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.

Key Responsibilities

• Serve as the main logistics point of contact for strategic customers, ensuring operational requirements are understood and executed effectively.
• Foster strong cross-functional collaboration with Sales, Customer Service, Warehousing, Fulfillment, and Supply Chain teams to deliver a seamless customer experience.
• Lead the performance governance of 3PLs, brokers, and internal warehouses through structured reviews, scorecards, and SLA compliance.
• Monitor penalties/chargebacks from customers, analyze root causes, and lead corrective and preventive actions to minimize financial impact.
• Identify and drive continuous improvement opportunities across warehousing, transportation, fulfillment, and customer-facing logistics activities.
• Provide logistics performance insights and cost analyses that support operational decisions and contribute to the regional P&L and budgeting process.
• Contribute to logistics network design as part of the GTM strategy, ensuring alignment with customer expectations, cost-to-serve targets, and long-term scalability.
• Maintain a forward-looking view of logistics resources, capabilities, and capacity needs, anticipating constraints and planning investments or enhancements proactively.
• Lead e-commerce logistics initiatives and develop capabilities that achieve benchmark performance in speed, accuracy, and delivery reliability.
• Evaluate and introduce innovative logistics solutions and technologies that support business growth, digital expansion, and operational excellence.
• Drive joint improvement initiatives with customers to enhance value, optimize operations, and strengthen long-term partnerships.

Required Experience & Competencies

• 5–7 years of experience in Customer Logistics or Supply Chain roles within a fast‑moving consumer goods (FMCG/CPG) company.
• Strong experience in fulfillment operations, customer service logistics, and 3PL management , with demonstrated success improving service and cost performance.
• Advanced analytical and reporting skills , able to translate operational data into actionable insights and business recommendations.
• High level of expertise in e‑commerce logistics , including direct experience managing Amazon operational requirements, chargebacks, OTIF, and direct-to-consumer fulfillment.
• Proven ability to lead continuous improvement initiatives , including root cause analysis, corrective/preventive actions, and process standardization.
• Strong collaboration and influencing skills , with the ability to work effectively across sales, customer service, supply chain, and external partners.
• Proactive problem solver with strong decision-making capabilities , able to anticipate risks and address issues before they impact service or cost.
• Excellent written and verbal communication skills , capable of engaging stakeholders at multiple levels.
• Travel up to 20% of the time US and Canada

What We Can Offer You

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Compensation and Benefits :

Expected Compensation

Competitive annual salary + annual incentive bonus + benefits

Pay offered may vary depending on multiple individualized factor s such as knowledge, skills, and experience.

Along with competitive pay you will be eligible for the following benefits :

• United Healthcare PPO / EyeMed Vision Insurance / Delta Dental Insurance

• Wellness program provided through Rally

• Healthcare and Dependent Care Flexible Spending Accounts (FSA)

• 401(k) with employer match and annual employer base contribution

• Company paid Basic Life, AD&D, short-term and long-term disability insurance

• PTO offering with Paid Holidays

• Scholarship program for children of Essity employees .

Additional Information

The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process please contact [email protected]

Together, we are improving lives, every day

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

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