Late Stage Collection Specialist
Wsfs Financial
Philadelphia, PA
Job Description NewLane Finance Company ("NewLane") is a commercial equipment finance company, serving small and mid-size businesses nationwide. Our mantra is "Business Lending Done Right". Our strategy is to revolutionize small business lending by employing the latest technology and a motivated workforce to deliver fair and transparent financing solutions to businesses with unmatched levels of speed, convenience, and customer service. Our products and services are offered to businesses primarily through financing programs with equipment manufacturers, distributors, and dealers. NewLane is a subsidiary of WSFS Bank, a $20+ billion financial organization. NewLane is seeking an experienced Late-Stage Collections Specialist with strong skills in, but not limited to, ability to achieve targeted delinquency goals, effective communication, problem solving, attentiveness, and personal time management. The qualified candidate must possess an energetic, courteous, and professional demeanor. This position will be reporting to NewLane's Collections Manager. NewLane's Values:
Reporting to the Collections Manager, the Late-Stage role is responsible for collecting and managing a portfolio of 31+ delinquent accounts. The qualified candidate will be accountable for achieving their monthly and quarterly individual and team delinquency and loss goals. The qualified candidate will be involved with charge-offs, settlements, early-stage repossession, working with Asset management and our Legal Department. This role requires self-motivated individual with a hands-on and create problem solving skills.
$48,416.00 - $79,541.75 Individual base pay may vary on additional factors such as the candidate's experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs. In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate's location and employment status. For more information about Associate benefits, please visit WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [email protected]. WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
- Integrity
- Passion
- Teamwork
- Commitment to Excellence
Reporting to the Collections Manager, the Late-Stage role is responsible for collecting and managing a portfolio of 31+ delinquent accounts. The qualified candidate will be accountable for achieving their monthly and quarterly individual and team delinquency and loss goals. The qualified candidate will be involved with charge-offs, settlements, early-stage repossession, working with Asset management and our Legal Department. This role requires self-motivated individual with a hands-on and create problem solving skills.
- Manage assigned portfolio to department delinquency and loss goals which are aligned with NewLane's financial budget.
- Responsible for actively monitoring their individual assigned queue, prioritizing calls, updating leadership on relevant developments, and ensuring productivity matches goals.
- Ensure individual delinquency and loss goals are understood, and all activity is aligned to achieve the overall corporate objectives.
- Assist Collections Manager and Team Leader with the management of the potential late-stage charge-off population to meet or exceed monthly goals.
- Provide timely and proactive forecasting of delinquent accounts to the Collection Manager.
- Monitor individual collection activity, identifying trends, and report on the status of outstanding balances.
- Maintaining accurate, concise records of all communications with customers in NewLane's Servicing platform (Aspire), including detail notes on delinquency reason and follow up activities.
- Ensure all collection tools are proactively utilized such as: site inspections, legal demand/repossession letters, payment arrangements, and settlements.
- When needed, analyze corporate and personal financial data, asset values and other relevant information to assess the appropriate course of action to optimize amounts collected.
- Use innovative strategies and campaigns to reach customers.
- Collaborate with Credit, Sales, Legal and Operations on implementation of strategy and account treatment. Use cross-functional resources as needed-including Recovery, Asset Management, and Credit.
- Participate in monthly weekly team meetings and delinquent account reviews with Collections Manager highlighting high balance accounts, monthly progress and forecast outlook.
- Identifying and escalating complex or unresolved collection issues to appropriate personnel.
- Serves as key resource and Subject Matter Expert (SME) for all collection items related to late-stage collections.
- Bachelor's degree in business/finance or equivalent preferred.
- Minimum of 5+ years of financial services collections experience with (3) or more as a late-stage collection agent. High-volume business to business collection experience is a must.
- Understanding of equipment leasing terminology and documentation.
- Strong understanding of accounts receivable, payment application, and account reconciliation
- Strong proficiency in Aspire, SalesForce in addition to advanced skills in MS Office-especially Tableau, PowerPoint, and Excel (Pivot Tables and V-Lookups).
- Customer service orientation, adhering to the core values and behaviors of NewLane.
- Creative thinker and key contributor to developing and deploying collections strategies and tactics to late-stage collections.
- Excellent analysis skills-able to review metrics, results and recommend changes or alternative work efforts to combat delinquency and losses.
- Strong prioritization and execution skills
- Process improvement skills include the ability to use process improvement tools and methodologies to advance the Collection's function.
- Technical aptitude with strong, logical, problem solving and decision-making skills.
- Highly organized and meticulous with the proven ability to multi-task.
- Strong written and verbal communication and people skills and ability to work with various staff levels within the organization.
$48,416.00 - $79,541.75 Individual base pay may vary on additional factors such as the candidate's experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs. In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate's location and employment status. For more information about Associate benefits, please visit WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [email protected]. WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Posted 2026-04-23
Recommended Jobs
Public Safety Dispatcher and Info Coordinator
UPMC
Pittsburgh, PA
UPMC is excited to be hiring for a Public Safety Dispatcher opening at UPMC Children's Hospital of Pittsburgh. This position will be scheduled for daylight or evening shifts. Why Choose UPMC? Pai…
View Details
Posted 2026-03-29
Direct Support Professional (DSP)
Second Bloom
Philadelphia, PA
We are seeking compassionate, reliable, and professional Direct Support Professionals (DSPs) to support individuals with developmental disabilities in living fulfilling, independent lives. You will p…
View Details
Posted 2026-01-01
Digital Sales Manager
Hearst Television
Pittsburgh, PA
WTAE-TV, Hearst Television’s ABC affiliate in Pittsburgh, is seeking a strategic Digital Sales Manager to drive digital and cross-platform revenue growth. This role leads the integration of digital, …
View Details
Posted 2026-04-23
Pediatric Clinical Supervisor (RN) Full Time with Benefits
Aveanna Healthcare
Erie, PA
&##128153; Pediatric Clinical Supervisor (RN) Full-Time | Competitive Benefits Package &##128205; Location: 1600 Peninsula Drive, Suite 19, Erie, PA 16505 &##127973; Setting: Pediatric Exten…
View Details
Posted 2026-03-18
Manager, Customer Intelligence
Link Logistics
Fort Washington, PA
Link Logistics Real Estate (“Link”) is a leading operator of warehouses and business parks, specializing in last-mile logistics real estate. Established by Blackstone in 2019, the company connects co…
View Details
Posted 2026-04-10
Executive Administrative Assistant
Infinia Search
Chester County, PA
Long Term Contract – $35/hr Hybrid, Chester County This role provides administrative support to a department and senior leader (MD-1). This role also involves tasks such as document editing, formatt…
View Details
Posted 2026-01-28
Client Engagement Manager - Candidates preferred from Boston MA, NH, RI and CT
Ensono
Philadelphia, PA
Client Engagement Manager - Candidates preferred from Boston MA, NH, RI and CTRemote - United StatesJR013019 Client Engagement Manager At Ensono, our Purpose is to be a relentless ally, di…
View Details
Posted 2026-04-18
County Caseworker 2 - CYF
County Of York
York, PA
Job Details location on 100 W Market St. York, PA 17401 work outline Full Time - Hourly paid 21.93 Per hour schedule Hour - Vary layers Children Youth & Families domai…
View Details
Posted 2026-04-18
Account Executive
Gallagher
Wilkes Barre, PA
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem…
View Details
Posted 2026-04-18
Distributor Sales Executive
Molson Coors
Pittsburgh, PA
Requisition ID: 38459 Cheers to creating an incredible tomorrow! At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of…
View Details
Posted 2026-04-24