Client support specialist

The Opportunity

We are seeking an enthusiastic and talented Client Support Specialist to support our clients. The role involves supporting a team of Program Managers in client account management and working closely with other internal teams to resolve concerns for individual clients.

We hope you are the exceptional person we are looking for to join our supportive and diverse team. If you share our passion for helping customers throughout their learning and assessment journeys, then please apply to this role.

Applications will be accepted through December 2025. This window may be extended depending on business needs.

The minimum full-time salary range is between $25.00 - $28.00 per hour.

This position is not bonus eligible, and information on benefits offered is here.

Key Responsibilities

Building and maintaining relationships with program managers and internal stakeholders.

Managing tasks related to client maintenance including maintenance of client-specific policies and business rules within applications.

Investigating and resolving escalated issues relating to several different topics and internal teams.

Supporting Senior team members with delivering projects and operational activities to clients.

Acting as the escalation point for client program content related issues in customer service.

Identifying and executing process improvements.

Documentation Maintenance.

Key Activities

Work closely with other functions and Program Management in global regions to understand client program rules and processes.

Detect ways to further improve the programs, both from a client as well as a Pearson VUE perspective.

Attend internal and external meetings and document actions for team.

Our Successful Candidate

Self-driven motivated individual who is able to work on own initiative but still exercises judgement to seek advice and guidance when necessary, and achieve objectives, against tight deadlines.

Experience in customer service / support related role and environment.

Ability to effectively manage multiple conflicting priorities

Full familiarity with the Microsoft Office suite.

Effective communication skills and the ability to build good working relationships

Experience of working with cross-functional teams

Project Management and problem-solving skills

Who We Are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Job: Customer Success

Job Family: GO TO MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 20908

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