Operations Manager
while staying connected to the team and the flow of operations Schedule : M-F (8 am to 5 pm) Responsibilities for Operations Manager :
- Handle permitting processes and ensure compliance with local requirements.
- Manage fleet operations, including vehicle monitoring, maintenance tracking, and fuel card accounts.
- Coordinate excavation subcontracts and vendor relationships when specialized services are needed.
- Oversee technician onboarding by collecting W-9s and setting them up in ServiceTitan.
- Support back-office reporting (job completion rates, revenue tracking, etc.) to keep leadership informed and operations transparent.
- Keep plumbers supported and scheduled efficiently so every job gets the right tech, the right tools, and the right timing.
- Manage scheduling adjustments — reschedule customers when emergencies, arise, fill cancellations, and optimize routes for efficiency.
- Support and train AI tools (like Avoca) to assist with inbound calls and ensure responses feel human, friendly, and on-brand.
- Monitor and renew customer memberships, proactively reaching out before expiration and offering renewal incentives.
- Track open Accounts Receivable, follow up with customers, and resolve payment issues professionally.
- 5 plus years of relevant experience
- Willingness to grow and expand with the company
- Bachelors degree management preferred
- Must be able to pass and maintain background and drug testing.
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