Director of Operations

Full-time

Description

Are you the type of leader who thrives on turning vision into structure transforming big ideas into scalable repeatable success Do you find energy in optimizing how teams work building systems that empower creativity and driving progress through precision and purpose

Were looking for a Director of Operations to join our Leadership Team the strategic engine that keeps our people processes and projects this role youll partner across departments to strengthen SendingCells operational backbone enhancing systems tools and workflows that support sustainable growth. Youll lead a small dynamic team and collaborate directly with the CEO to ensure every initiative runs efficiently every goal is supported by smart infrastructure and every win moves us closer to our vision.

At SendingCell we believe in creativity connection and collaboration. Youll work with a passionate team that brings innovative solutions to life for some of the most respected names in Life Sciences. This is your opportunity to lead from the center creating the operational clarity and momentum that fuel meaningful lasting impact.

Core Responsibilities:

• Oversee the Operations function including managing the Operations budget staff and working cross-functionally to investigate and recommend key areas of business process improvement to achieve efficiency in day-to-day operations
• Drive operational initiatives from concept through implementation (e.g. the implementation of HubSpot CRM) including change management communication and training
• Partner with Finance to drive adoption of improved workflows and technology solutions (ERP CRM etc.)
• Steward the client contracting process (MSAs CDAs SOWs etc.) ensuring appropriate internal review and risk escalation
• Lead the internal IT function including managing the IT budget staff ensuring secure reliable and efficient technology operations
• Oversee relationships with external IT vendors and ensure compliance with cybersecurity and data privacy best practices
• Develop and maintain the companys technology roadmap to align with business goals
• Maintain a centralized repository of key client requirements and compliance parameters to ensure compliance with client agreements
• Oversee the client on-boarding and sustainment processes including client questionnaires and sustainability initiatives

Requirements

• 7-10 years experience in operations or project management roles within life sciences agencies or professional services organizations
• Proven proficiency in change management and process improvement methodologies.
• Advanced skills in Microsoft Office and ERP systems (preferably Microsoft Business Central or Dynamics 365)
• Experience implementing or managing systems such as HubSpot Smartsheet and
• Familiarity with generative AI tools (e.g. ChatGPT or other LLM applications)
• Demonstrated ability to manage multiple concurrent projects prioritize effectively and adapt to changing needs
• Soft skills: Strategic cross-functional leader with strong team development analytical and data-driven decision-making abilities; highly organized detail-oriented and proactive with excellent communication collaboration and problem-solving skills; adept at managing multiple priorities and adapting to changing needs.

Youll be joining a team that values collaboration curiosity and getting things done together. Every improvement you make every system process and connection you strengthen helps our teams work smarter and our ideas shine brighter. If youre looking for a role where your leadership and operational know-how truly make a difference we cant wait to meet you.

Required Experience:

Director