Product Management Director, CRM & Strategic Platform Integrations

* Lead and scale a global product management team known for strategic thinking, technical fluency, and AI literacy.* Collaborate with engineering, design, alliances, and go-to-market teams to ensure alignment on platform vision and execution.* Establish and track metrics focused on platform adoption, AI feature utilization, and cross-product engagement.* Drive data-informed decisions that expand Genesys’ strategic footprint in customer experience architectures.* 12+ years of product management experience with ownership of platform-level strategy.* 5+ years leading global teams through transformation and high-impact delivery.* Practical understanding of LLMs, LAMs, MCP systems, and A2A orchestration.* Knowledge of retrieval systems, embeddings, and grounding strategies, with the ability to translate technical capabilities into customer value.* Proven experience with major CRM ecosystems and their strategic roles in enterprise workflows.* Strong ability to integrate CRM insights, AI-driven intelligence, and customer interaction data into automated and predictive experiences.* Demonstrated success in delivering large-scale enterprise platforms in complex environments.* Experience in customer experience and contact center domains is preferred.* Medical, Dental, and Vision Insurance.* Telehealth coverage* Flexible work schedules and work from home opportunities* Development and career growth opportunities* Open Time Off in addition to 10 paid holidays* 401(k) matching program* Adoption Assistance* Fertility treatments### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr