Customer Solutions Consultant (Remote Work Optional)

About the Role

The Customer Solutions Consultant helps our customers by providing training, guidance, and support for Cargas Energy. You'll build consulting and technical skills while helping customers adopt core system functionality.

Key Responsibilities

• Deliver training for users on core Cargas Energy modules

• Support system setup, configuration, and implementation

• Troubleshoot routine issues and escalate complex situations

• Participate in software testing and document results

• Maintain accurate customer and system documentation

• Complete project tasks within timelines and budgets

• Collaborate with consultants and project teams

• Communicate clearly with customers and internal teams

• Build knowledge of Cargas Energy functionality and integrations

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience

• 1+ years of experience in a business setting

• Ability to learn new software systems and business applications

• Strong written and verbal communication skills

• Valid driver's license

This role is a leveled position at Cargas. Leveling within the role is determined by Cargas using established internal criteria and will be assessed during the hiring process.

Additional Experience We Value

• Degree in Business, Accounting, or a related field

• Experience in the energy industry

• Experience with accounting, financial processes, or business systems

• Technical troubleshooting experience

Who We Are

Cargas is an employee-owned software and consulting company where people do meaningful work and share in the success they help create. There's no one-size-fits-all career path here—you'll have the tools, support, and flexibility to explore opportunities, build your skills, and grow in ways that are meaningful to you—while contributing to the success of the company. Built on trust and transparency, we practice open-book management, giving employees visibility into company performance so they're informed, accountable, and connected to our collective goals.

Headquartered in Lancaster, Pennsylvania, we're committed to sustainable growth for both our business and our people.

Culture, Values, & Work

Our core values—employee ownership, teamwork, and customer care—guide how we work and support one another. We collaborate across teams, welcome diverse ideas, and foster an environment where people feel empowered to contribute. Work arrangements vary by role and team and are designed to balance exceptional customer care with flexibility for personal needs. Our employee tenure exceeds industry benchmarks, and we’ve been recognized as a Best Place to Work in Pennsylvania for two decades.

Ownership & Benefits

Employees share in our success through employee ownership, profit sharing, and bonus programs, supported by a competitive total rewards package that includes comprehensive benefits and cost-saving programs focused on mental, physical, financial, and social well-being.

Equal Opportunity Statement

Cargas Systems is an Equal Opportunity Employer. We encourage all applicants who are excited about our company to apply, even if you don't meet every qualification, you may be a great fit for this role or another opportunity at Cargas!