Service Now-US Alliance Relationship Associate Director

Location: Anywhere in Country

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

ServiceNow – US Alliance Relationship Associate Director

The opportunity

EY has curated a dynamic ecosystem of Alliance and Ecosystem relationships which creates new forms of customer value to help our clients rapidly and digitally transform. Our ecosystem consists of more than 100 relationships which allow us to provide a wide range of collaborative opportunities and solutions to our clients. We help them tap into the latest technologies to achieve transformational outcomes and be more agile, innovative, resilient and better equipped to respond to disruptive change

The ServiceNow Alliance Relationship Director (ARD) is responsible for working with EY-ServiceNow alliance and sales to manage the day-to-day aspects of the ServiceNow alliance relationship – including relationship collaboration and governance, alliance program oversight, contracts and compliance management and performance intelligence. This is a great opportunity to work with people across EY service lines and sectors.

Your Key Responsibilities

Your role will be within the Alliance and Ecosystem Relationship team that provides alliance relationship management oversight for the top EY alliances. Specifically, the ServiceNow ARD will work as part of the ServiceNow Alliance teams working directly with ServiceNow Alliance Leadership, counterparts within ServiceNow and EY’s ServiceNow alliance practice to coordinate and deliver upon of the objectives of the alliances. This role is responsible for overseeing US relationship management coverage of the partnership and securing Direct investment from the partner.

Your primary responsibilities will include:

• Execute ServiceNow alliance strategy and objectives.
• Facilitate top-to-top ServiceNow relationships and program management to mobilize on big strategic bets, accelerate field engagement, and drive action including executing Governance Activities.
• Drive results through disciplined, industrialized governance with clear accountability across Service Line/practice, sectors, accounts and ServiceNow counterparts.
• Execute ServiceNow US Business Reviews feeding insights into Global and US ServiceNow Alliance executives.
• Gain access to ServiceNow Global level programs, coordinating with Partner Operations to secure required approvals.
• Deploy ServiceNow partner programs include driving local activation and compliance.
• Deliver alliance intelligence with complete and accurate financial reporting, ServiceNow impact/influence.
• Activating new countries and ensuring proper governance is in place, e.g. supporting business plans, executive relationships, operating cadence and enabling alliance contracts.
• Drive Compliance with internal policies and requirements.
• Collaborate with BMC to define Marketing messaging and materials.
• Contributes to the Global Alliance and Ecosystem Relationship network by contributing content, knowledge sharing, and market insights.

Skills And Attributes For Success

• Able to juggle many activities and provide enablement services in the areas of: relationship management, governance oversight, marketing strategy, contract management, financial management, content management, operational support, strong relationship building skills and is highly organized.
• Understanding technology and business benefits of relevant alliance partner products and solutions.
• Experience in alliance management or business development for technology or professional services companies.
• Experience and evidence of success in building and nurturing win-win alliance relationships.
• Strong networking and influence management skills result in driving actions to outcomes and delivering results actions across organizational boundaries.
• Highly credible communicator with excellent organization and project management skills and proven track record delivering alliance sales and revenues.
• A self-starter who is able to work independently while also communicating progress and challenges with others on the team
• Comfortably escalating complex issues with recommendations to leadership
• Strong organizational skills and ability to multi-task in support of multiple projects at a time
• Comfortable working with others within EY with unique personalities, cultures and working styles and can adapt your approach to best interact.
• This role is based in the US. You can anticipate a mix of virtual work along with regular coordination with other team members across Global and across the Globe. The role will require some travel.

What We Offer You

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $168,700 to $324,800. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $202,500 to $369,100. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an on-going basis.

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [email protected].