Shift Leader

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin’ Donuts franchisee is a great career choice.

We offer Full/ Part-time shifts, and Seasonal positions.

Here’s who we’re looking for:

The Shift Leader is responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. Our customers are our number one priority, and we are seeking candidates who feel the same way.

RESPONSIBILITIES:

• Deploy team members appropriately to meet guest's needs & service standards throughout a shift.
• Ensure the restaurant meets safety and sanitation standards, inside and outside the store
• Ensure team members handle all Guest concerns with a sense of urgency.
• Availability on weekends
• Cash handling management
• Must be able to communicate clearly and concisely.
• Must display a \customer comes first\ attitude and deliver excellent customer service.
• Must be able to maintain a calm demeanor during periods of high volume.
• Adhere to established company procedures, guidelines, and policies at all times.
• Maintain established company uniform, appearance, and hygiene standards at all times.
• Must be able to lift approximately 25+ pounds.
• This position requires standing for long periods of time
• Ability to deliver excellent Customer service in a fast-food restaurant environment
• Ability to work as part of a team
• Reliable transportation

Lufrankton Management is an established Dunkin Franchise Group with over 35 years of experience.
The Lufrankton Network has been in the Dunkin' business for over 35 years. We pride ourselves in being one of the best Dunkin' Franchisee groups to work for. We have recently been recognized as the 2018 US Operator of the Year, 2020 Franchisee of the Year and 2022 Philanthropist of the Year.
We are a People First People-Centric employer! Our employees receive comprehensive training including online course work through Dunkin' University®, classroom, and on-the-job training. We are committed to investing, developing and promoting employees from within. Our employees, in turn, provide exceptional customer service and remain loyal to us. Additionally, our employees are offered comprehensive benefits including health, dental, and vision, flexible schedules, vacation benefits and more!