ISP Engineer

Job Description

Job Summary:

The ideal candidate will serve as a technical leader and escalation point for complex network incidents and customer issues. This role is responsible for advanced troubleshooting, lab-based replication of network events, and driving resolution of service impacts across our infrastructure. In addition to network support, the engineer contributes to the design, roadmap, and implementation of the Metro Ethernet, IP transport, and management networks. This position works cross-functionally with Product Management, Engineering, and Service Delivery teams to create, enhance, and support scalable, high-performance services.

Key Responsibilities:

-Monitor and analyze network performance and operational anomalies affecting end-customer connectivity.

-Serve as high level of escalation for customer technical support and NOC-reported alarms.

-Administer ISP core infrastructure, including Juniper and Nokia routers, DNS, web servers, and email servers.

-Design and implement customer IP/Transport network solutions including routers, switches, and firewalls.

-Lead and manage complex network projects, including hardware specification, testing, proof-of-concept development, and scheduling.

-Document and train Service Operations teams on network systems and operational procedures.

-Develop enterprise-grade ISP and Managed Service solutions tailored to customer requirements.

-Partner with Sales Engineering to streamline project workflows and engage with stakeholders on solution design and implementation.

-Support the development and launch of new network products and services.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

-Ability to explain and communicate complex technical information to both technical and non-technical stakeholders.

-Strong collaboration skills and the ability to build consensus across multi-disciplinary teams.

-Expertise in troubleshooting and resolving complex network issues.

-Advanced experience with scripting or programming languages such as Python.

-Experience with network automation platforms and processes highly desired.