ELS IELTS Administrator

Job Title: ELS IELTS Administrator

Reports to: Center Director

Location: Philadelphia, PA

Description

ELS is looking to hire an IELTS Administrator. In-person weekends are required in this role, much of the rest of the work can be done remotely. The IELTS Administrator reports directly to the Center Director. The IELTS Administrator is responsible for coordination and general management of the IELTS exam. The IELTS Administrator is the person charged with the overall responsibility for ensuring that the IELTS Center to which they are attached is operated in accordance with the following:

• Any specific Administrator training provided or given by IELTS or ELS;
• The procedures set out in IELTS and ELS Policy and Procedures Manuals and any other IELTS-related manuals of procedure provided by IELTS or ELS;
• Any directions or new policy provided to the IELTS Administrator from time to time by IELTS / ELS, either generally, or as a result of a Center Audit.

Job Duties

The duties of this position include, but are not limited to:

• Coordinates all IELTS activities through ELS and the Director of IELTS Testing. These activities include regular IELTS reports and other IELTS related issues such as test dates, capacity issues, fees, and any other operational issues.
• Works with the staff and personnel at their Center (Examiners, Invigilators, Clerical Markers, Examiner Trainers, and the Center Director) to ensure that IELTS testing is carried out in a manner that preserves the security and integrity of the test.
• Expected to take a lead role in the day-to-day administration, student processing, data collection/entry and operation of the IELTS test.
• Hiring, coordination, and general management of Examiners, Invigilators, Clerical Markers
• Meeting goals as established in the Plan or by the Center Director
• Ensuring that adequate numbers of each of the required IELTS specialties (Examiners, Clerical Markers, and Invigilators) are trained and available at all times.
• Responding promptly to test candidate enquiries by phone, email, and assisting walk-ins.
• Pre-test planning and test day administration
• Responding to Candidate complaints and appeals
• Collection of fees and providing the appropriate reports as required by ELS Administration / IELTS
• Security, ordering and return of materials from/to Cambridge ESOL
• Keeping accurate records of all IELTS material including live test material, administrative material and Candidate test material
• Organizing off-site tests if approved by the ELS Director of IELTS Testing
• Training of all backup staff to provide adequate IELTS candidate service in the event the Test Administrator is absent
• Imposter and fraud detection training for Proctors and Speaking Examiners
• Ensuring all staff sign a Code of Practice and Confidentiality Declaration
• Reporting of all malpractice or security incidents
• Marketing IELTS locally as outlined and approved by the ELS Director of IELTS Testing
• Other duties as assigned

Education And Experience Required

• The IELTS Administrator should have a High School Education at minimum
• Knowledge of IAM, IWAS, and ORS
• Ability to work in a cross-cultural environment.
• Possess good interpersonal communication skills, organizational skills, and ethics, as well as the ability to work efficiently and handle a wide variety of job duties

Preferred

Certificate or better in CELTA or related field.

Certificate or better in TESOL or related field.

Bilingual ability (English/Spanish) preferred position

Compensation And Benefits

• The pay for this position is $31,200 plus the opportunity for commission.
• ELS’ total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.
• This position will be eligible for health insurance, including options for medical plans, dental, vision, HSA or FSA plans, life insurance and AD&D, short-term disability, and long-term disability.
• 401k Retirement Plan
• Tuition Reimbursement
• Employee Assistance Program
• Paid Time Off/Leave (Vacation, Paid Holidays and Sick Leave)

Contact Information: 

While we thank all applicants, only those who are shortlisted will be contacted.

About ELS

Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.

About ILSC Education Group

In early 2022, ILSC Education Group joined forces with ELS Educational Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students.

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, Ireland and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia; and Dublin, Ireland; as well as two online language schools, ILSC HELLO and ILSC ALLO. In 2025, ILSC Education Group launched Greystone Institute, a new Higher Education provider in Brisbane.

Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs.

Our Core Values

PASSION: To enrich & transform people’s lives

INNOVATION: To evolve through creativity & diversity.

RESPECT: To treat everyone with compassion & dignity.

COLLABORATION: To build community & achieve more together

INTEGRITY: To act responsibly & ethically in everything we do

ELS, ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact HR at [email protected].

ELS participates in E-Verify to verify employment authorization to work in the U.S. once a job offer has been accepted.