Head of people operations services

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description

As Head of Global People Operations, Shared Services, you’ll lead the global HR Operations function, transforming how HR programs, policies, and processes come to life across regions.

You’ll ensure that every HR product developed by the centers of expertise teams or other internal teams operationalized effectively — driving adoption, automation, and continuous improvement. This role combines strategic execution, system governance, and hands-on operational leadership to create a seamless, data-driven, and AI-enabled employee experience.

Position Location:

Hybrid - Syracuse, NY, Philadelphia, PA, Chicago, IL, Austin, TX, or Minneapolis, MN area

This role operates in a hybrid capacity, with flexibility to work remotely and onsite as business needs dictate. There are no mandated office days; rather, the Head of Global Total Rewards will exercise judgment in determining when in-person presence adds value. Occasional in-person meetings, leadership sessions, and team events will take place in the company global locations.

Reports To

Chief Human Resources Officer

What We’re Looking For

• 12+ years of progressive experience leading HR operations, particularly shared services, or people systems in a complex, multinational organization
• Demonstrated expertise in process excellence, such as Lean, Six Sigma, or continuous improvement methodologies, applied to HR service delivery
• Strong skills in workflow optimization, automation, and adoption of AI-enabled tools
• Experience managing employee relations and investigations in partnership with Legal and regional HR
• Proven ability to partner cross-functionally and navigate competing stakeholder priorities, while elevating communication, transparency, change leadership and collaboration tools as integral to how work gets done
• Strong analytical and data-driven decision-making abilities; comfortable interpreting performance metrics and turning insights into operational improvements
• Proven experience translating programs into repeatable, consistent playbooks that enable data accuracy, process integrity, governance and efficient localization across a global operating footprint
  
  

Unleash your potential: What you will be doing and owning:

• Lead global HR service delivery and process governance, ensuring consistency, efficiency, and compliance across all regions
• Operationalize HR products and programs in partnership with the Strategy and COE teams to drive rollout, adoption, and continuous improvement through clear workflows and measurable outcomes
• Oversee HR systems and automation, ensuring data accuracy, integration, and usability while continuously improving processes through AI-enabled tools and insights
• Govern employee relations and investigations, partnering with Legal and regional HR teams to ensure fairness, consistency, and compliance
• Establish process KPIs and operational dashboards, monitor service delivery performance, and identify trends in data accuracy, case management, and employee experience
• Drive workflow optimization and policy harmonization, aligning operations to business priorities and regulatory requirements
• Lead the annual people operations and HR delivery roadmap, updating budget planning, governance frameworks, policy libraries, and automation initiatives
• Partner cross-functionally with HR Strategy, Total Rewards, Talent, and business leaders to ensure HR delivery systems support strategic goals
• Oversee special projects including AI-driven workflow pilots, global policy harmonization, shared services optimization, and M&A operational integration
  
  

Interview Process

• Interview #1: Video interview with Talent Acquisition Team
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Onsite interview with the Team (Hybrid in person and via MS Teams)
  
  

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

Compensation Range: $130K - $170K