Payroll-HCM & Client Representative

Providence Payroll Solutions LLC
Warrendale, PA

Position: HCM/Payroll & Client Representative

What You’ll Do:

  • Serve as the primary point of contact for clients, providing top-tier support via phone and email
  • Troubleshoot and resolve payroll and system-related issues in our HCM platform (PrismHR)
  • Guide clients through payroll processing, tax filing, and compliance questions
  • Ensure timely and accurate payroll submissions (including new hires, terminations, deductions, garnishments, etc.)
  • Generate and maintain reports for internal and client-facing use
  • Import and manipulate client data with precision
  • Meet company response and resolution timelines
  • Collaborate with internal teams to escalate and resolve complex client issues
  • Participate in client meetings and contribute to relationship-building activities

Who You Are:

  • A client-focused professional with 3–5 years of payroll experience
  • Proficient in Microsoft Word and Excel
  • A problem-solver with strong communication skills (written and verbal)
  • Detail-driven, deadline-conscious, and capable of managing multiple client expectations
  • Self-motivated with a strong sense of initiative and follow-through
  • Comfortable working in a dynamic, team-oriented environment

  Bonus Points For:

  • Experience with report writing tools and general ledger functions
  • Familiarity with 401(k) plan administration
  • Knowledge of PrismHR or similar HCM systems
  • Ability to work flexible hours, if needed

Benefits:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Holidays
  • Sick Leave
  • Vacation
  • 401(k) Retirement Plan

Why PPS?

  • Be part of a growing, locally rooted company with a national footprint
  • Join a team that values you as a person—not just as an employee
  • Contribute to meaningful work that helps businesses thrive
  • Enjoy a collaborative environment where your voice is heard and your efforts are recognized
  • This is an onsite position in the Warrendale location

Apply today and discover what it means to be part of the PPS family.

Posted 2025-08-13

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