CSR Supervisor AutoRail

EMPLOYMENT OPPORTUNITY

POSITION: CSR Supervisor (Auto/Rail)

This position is primarily responsible for hiring training and leading the CSR team members by providing leadership coaching and development to meet current and future needs of the department company goals and customer requirements. Challenge CSRs to develop as leaders while serving as a role model and mentor. Partner with Customer Care Operations Team to provide support for the CSR team members to maintain/improve system requirements internal and external that support Customer requirements.

KEY FUNCTIONS:

Ensure that orders are received and entered into the system as needed

Follow up on orders to follow through in getting the customer their product on time.

Provides execution support for the Business Unit BU Sales and Marketing Strategy.

Is the point of contact for strategic business development of in-house accounts.

Assists with management of the outside representative team.

Maintains Amendments and Changes to Long Term Agreements

Assists in improvement of the commercial performance of the BU.

SPECIFIC RESPONSIBILITIES:

Lead Mentor and develop each team member providing regular performance reviews positive feedback and constructive feedback.

Challenge team members to develop as leaders and work on individual development.

Create engaged energic team members who are empowered

Recruit interview and hire the best CSRs using the hiring assess tool

Support and train team members on implementing improvements EPAK instructions and updates in various programs.

Coordinate with the CSR Team to track monthly scoring challenges and implement process improvements.

Assist and train team members to meet customer requirements and coordinate with the team.

Review and approve weekly timecards and vacation schedules of department associates.

KNOWLEDGE & EXPERIENCE:

Four (4) years of college or equivalent with an emphasis on business exposure.

Proficiency in Microsoft Office: Excel Word and PowerPoint.

Communication Skills: Excellent listening written verbal and grammatical skills along with exemplary telephone skills.

Interpersonal and Collaboration Skills: Strong interpersonal skills and ability to work cross-functionally.

Technical Understanding: Ability to read technical engineering drawings.

Leadership and Decision-Making: Demonstrated ability to make decisions solve problems resolve conflicts inspire performance and be a go-to person.

Confidentiality and Time Management: Ability to manage confidential information excellent time management organization and communication skills.

Self-Directed and Results-Driven: Self-directed goal-oriented customer-focused and results-driven with the ability to travel periodically.

CORE COMPETENCIES:

Develops Talent: Developing people to meet both their career goals and the organizations goals.

Decision Quality: Making good and timely decisions that keep the organization moving forward.

Drives Results: Consistently achieving results even under tough circumstances.

Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.

Manages Conflict: Handling conflict situations effectively with a minimum of noise.

Manages Complexity: Making sense of complex high quantity and sometimes contradictory information to effectively solve problems.

*Flexfab is an equal opportunity employer disability & veteran friendly

Required Experience:

Manager