Operations Manager
Position Summary
We are seeking an experienced Operations Manager to lead day-to-day ACH operations in a high-volume financial environment. This role is responsible for ensuring accurate, timely processing of ACH files and originations, managing a team of specialists, and using data/technology to improve performance, capacity planning, and operational controls.
What Youll Do
- Lead daily ACH operations, ensuring integrity and efficiency of transaction processing and posting. Along with coach, develop and manage a team.
- Oversee inbound file intake and posting to customer accounts.
- Manage ACH origination processing throughout the day at scheduled processing windows.
- Ensure accurate balancing and reconciliation of prior-day activity, including high-dollar transaction totals.
- Oversee ACH disputes and ensure compliant, well-documented, correct decision-making—especially when the bank is financially impacted.
- Use operational data to identify trends, pinpoint bottlenecks, and drive continuous improvement.
- Produce clear, data-driven reporting on volume trends, dispute activity, losses, SLA performance, and manual workload drivers.
What Were Looking For (Required)
- Strong hands-on experience in ACH operations (file processing, posting, origination, reconciliation).
- Proven people leadership experience (team management, performance coaching, accountability).
- Strong data analytics skills : ability to interpret operational metrics and turn insights into staffing/process decisions.
- Strong attention to detail, risk/compliance mindset, and ability to work effectively in deadline-driven environments.
Nice to Have
- Familiarity with same-day ACH requirements and related regulatory considerations.
- Experience with banking core systems (trainable; core experience is a plus).
- AAP (Accredited ACH Professional) certification (not required initially).
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